Sportsbook Operations Coordinator

About the role

In this role, you will be part of the Sportsbook Operations Team, providing essential support to both customers and B2B partners. Your focus will be on ensuring accurate payouts and resolving issues related to the sportsbook offering.

Success in this position involves effective collaboration with internal teams and third-party providers, as well as identifying patterns in queries to suggest improvements. The role requires working under pressure, especially during peak sporting events.

Skills that matter here

• Microsoft Office: You will use Microsoft Office for various administrative tasks and reporting.
• sports betting products: A good knowledge of sports betting products is essential for reviewing payouts and assisting partners.
• communication: Strong communication skills are necessary for liaising with teams and addressing customer inquiries.

Who this role suits

• You are passionate about sports and have a solid understanding of sports betting products.
• You thrive in high-pressure environments and can manage multiple tasks during busy periods.
• You possess strong communication skills and can effectively collaborate with different teams.
• You are flexible and willing to work evening, night, and weekend shifts as required.

From the employer

Responsibilities

• Provide 2nd line Sportsbook support to Betsson Group’s customer service teams across various channels.
• Assist Betsson Sportsbook B2B partners with queries and issues related to our Sportsbook offering.
• Review and approve high-value payouts through the Payout Review Analytics (PRA) process, ensuring the accuracy of settlement, pricing and complex bet calculations.
• Identify patterns or recurring issues and proactively suggest improvements.
• Liaise with internal Sportsbook Trading teams and customer support to ensure efficient and timely resolutions for customers and partners.
• Work closely with the technical team and third-party Sportsbook providers to identify and resolve issues related to the Sportsbook offering.
• Report any suspected fraudulent betting activity to Team Leads and the Payments/Fraud Department.
• Perform other administrative tasks related to Sportsbook as needed.

Requirements

• A genuine passion for sports.
• Good knowledge of sports betting products, markets, and rules.
• Willingness to work evening, nights, and weekend shifts as part of a rotating schedule.
• Proficiency in Microsoft Office and general computer skills.
• Comfortable working under pressure, especially during high-traffic events or system incidents.
• Strong communication skills and fluency in English.

What We Offer

• Join us for a fun, challenging, and rewarding role in a collaborative and dynamic environment.
• We provide diverse career pathways for those looking to deepen technical skills or advance into leadership roles.
• Enjoy perks like free lunches Monday through Friday, comprehensive health insurance, a health allowance, and the flexibility to work remotely from abroad for up to 10 days annually.