Customer Service Agent - Croatian Speaking
Role in brief
Betsson Group seeks a Customer Service Agent fluent in Croatian to assist customers through various channels. Ideal candidates have a background in customer service and strong communication skills.
About the role
As a Customer Service Agent at Betsson Group, you will support Croatian-speaking customers via email, chat, and phone. This role is crucial in ensuring customer satisfaction and managing accounts in line with company policies on player safety and responsible gaming.
You will work in a hybrid model, spending four days in the office and one day at home, allowing for a balance between teamwork and flexibility. Success in this position involves meeting key performance indicators while providing excellent service in a multicultural environment.
Skills that matter here
- customer service: This role requires a strong background in customer service to effectively assist clients.
- communication: Fluency in both Croatian and English is essential for clear interaction with customers.
- Microsoft Office: Proficiency in Microsoft Office is necessary for managing customer accounts and documentation.
Who this role suits
- Someone who thrives in a dynamic and multicultural environment.
- A candidate who is adaptable and can manage multiple tasks efficiently.
- An individual with strong interpersonal skills who enjoys helping others.
- A professional with a proactive approach to customer service and problem-solving.
From the employer
- Help Croatian speaking customers via e-mail, chat and telephone
- Work together with your team to reach the best customer satisfaction (including other KPI's)
- Manage customer accounts
- Follow company policies and practices regarding player safety, protection, and responsible gaming
- Communication written and verbal in both Croatian and English
- Strong Microsoft Office knowledge
- Background in customer service, this can be face to face, online or via phone calls
- Multi-tasking and time management
- Basic salary (increase after probation) + non-taxable amount + bonus
- Taxi to drive you home when you work until midnight
- 60 minutes break time
- Work hours: 2 shifts, Monday - Sunday (2 days off a week)
- Location: Zagreb, Croatia
Questions about this role
Is this role fully remote?
No, this position follows a hybrid model with four days in the office and one day at home.
What languages do I need to speak?
Fluency in both Croatian and English is required for this role.
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