VIP Manager

Remote $3k - $4k English C1 1 month ago full-time quality 8.2/10

CRMBI toolsAmplitudeTableauPower BIExcelGoogle Sheets

Maintain regular personal communication with VIP clients (email, messengers, calls), ensuring a high level of service;
Monitor the activity of the VIP player portfolio, quickly identify declines in engagement, and develop measures to retain players;
Develop, agree upon, and launch personalized offers — cashback, deposit bonuses, exclusive gifts, and event invitations;
Analyze financial and gaming statistics of the portfolio (deposits, withdrawals, turnover, frequency of play) and adapt interaction strategies;
Quickly and efficiently coordinate work with support, finance, and product departments to resolve VIP client issues.

2+ years in VIP management in iGaming (managing a portfolio of high-value players; not just support);
English level - C1;
Experience with Tier-1 markets;
Revenue orientation: ability to think in terms of LTV/ARPU/Retention, build personalized offers based on business goals;
Analytical skills: segmentation, basic data handling and reporting; confident use of CRM and BI tools;
Communication and trust skills: proactivity, empathy, ability to maintain long-term relationships and manage expectations;
Cross-functionality: interaction with support, finance, and product for quick case resolution;
Willingness to work with Tier-1 time zones and in a dynamic environment (priorities change quickly).

Work format: remote, from anywhere in the world.
Working hours: full-time. Must be able to work within US time zones (flexible schedule under US time zones);
Compensation: $2,500–3,500 gross per month (fixed part) + bonuses based on results;
Startup conditions: quick decisions, minimal bureaucracy, and a real opportunity to influence the VIP strategy from early stages;
Openness to discuss conditions for key specialists and opportunities for professional growth within the team.

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