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Role in brief
Headshot, a recruiting agency, seeks a remote VIP Manager for an iGaming client. This role involves managing high-value player portfolios, developing retention strategies, and creating personalized offers. Candidates with 2+ years of iGaming VIP management experience and strong analytical skills should apply.
About the role
This VIP Manager role focuses on cultivating relationships with high-value iGaming players. The core responsibility is to maintain consistent, personalized communication with VIP clients through various channels, ensuring their satisfaction and engagement. This involves proactively monitoring player activity to identify any dips in engagement and implementing strategies to retain them.
A key aspect of the role is the development and execution of tailored offers for VIPs, such as cashback, deposit bonuses, and exclusive event invitations. The manager will analyze financial and gaming data, including deposits, withdrawals, and play frequency, to refine interaction strategies and ensure offers align with business goals. This requires a revenue-oriented mindset, focusing on metrics like LTV, ARPU, and retention.
Success in this position means effectively coordinating with internal departments like support, finance, and product to swiftly resolve any VIP client issues. The role demands strong analytical capabilities for data handling and reporting, coupled with excellent communication skills to build and maintain long-term relationships with VIPs. The work environment is dynamic, requiring adaptability to changing priorities.
The fixed monthly compensation for this role is between $2,500 and $3,500 gross, with additional performance-based bonuses.
Skills that matter here
- CRM: The role requires confident use of CRM systems to manage and track interactions with VIP clients.
- BI tools: Experience with business intelligence tools is necessary for analyzing player data and generating reports.
- Amplitude: This analytics tool will be used for understanding player behavior and engagement.
- Tableau: Tableau is a BI tool that will help visualize and interpret VIP player data.
- Power BI: Power BI is another BI tool used for data analysis and reporting on VIP portfolio performance.
- Excel: Proficiency in Excel is required for basic data handling, segmentation, and reporting tasks.
Who this role suits
- A person with a proven track record in iGaming VIP management, specifically handling high-value player portfolios rather than general support.
- Someone who is analytical and revenue-focused, capable of using data to drive personalized offers and retention strategies.
- An individual who thrives in a dynamic, startup-like environment with minimal bureaucracy and the opportunity to influence strategy.
- A proactive communicator with strong empathy, able to build and maintain long-term relationships with discerning clients.
From the employer
- Maintain regular personal communication with VIP clients (email, messengers, calls), ensuring a high level of service;
- Monitor the activity of the VIP player portfolio, quickly identify declines in engagement, and develop measures to retain players;
- Develop, agree upon, and launch personalized offers — cashback, deposit bonuses, exclusive gifts, and event invitations;
- Analyze financial and gaming statistics of the portfolio (deposits, withdrawals, turnover, frequency of play) and adapt interaction strategies;
- Quickly and efficiently coordinate work with support, finance, and product departments to resolve VIP client issues.
- 2+ years in VIP management in iGaming (managing a portfolio of high-value players; not just support);
- English level - C1;
- Experience with Tier-1 markets;
- Revenue orientation: ability to think in terms of LTV/ARPU/Retention, build personalized offers based on business goals;
- Analytical skills: segmentation, basic data handling and reporting; confident use of CRM and BI tools;
- Communication and trust skills: proactivity, empathy, ability to maintain long-term relationships and manage expectations;
- Cross-functionality: interaction with support, finance, and product for quick case resolution;
- Willingness to work with Tier-1 time zones and in a dynamic environment (priorities change quickly).
- Work format: remote, from anywhere in the world.
- Working hours: full-time. Must be able to work within US time zones (flexible schedule under US time zones);
- Compensation: $2,500–3,500 gross per month (fixed part) + bonuses based on results;
- Startup conditions: quick decisions, minimal bureaucracy, and a real opportunity to influence the VIP strategy from early stages;
- Openness to discuss conditions for key specialists and opportunities for professional growth within the team.
Questions about this role
What is the remote work policy for this position?
This is a fully remote position, open to candidates working from anywhere in the world, provided they can align their working hours with US time zones.
What level of experience is required?
Candidates need at least 2 years of experience in VIP management within the iGaming sector, specifically managing a portfolio of high-value players.
How do I apply?
The job is posted by Headshot, an international recruiting agency. Interested candidates should apply through their platform.
✓ Apply here in a minute. Your application and answers go straight to the hiring person, so you never land in a spam pile.