Payment Agent Team Lead (Korean-Speaking GEOs)
Role in brief
An international PSP seeks a Payment Agent Team Lead to develop and manage a network of local payment agents in South Korea. Ideal candidates will have experience in payment services and a solid network in the region.
About the role
In this role, you will be responsible for expanding and leading a network of local payment agents in South Korea. You will be the primary contact for Korean-speaking teams and will oversee the onboarding and training of new agents to ensure they are well-prepared.
Your success will be measured by the growth of the agent network and the quality of service provided. You will analyze agent performance, implement feedback for improvements, and collaborate with various teams to enhance operations and support.
Skills that matter here
- Korean (working-level): This role requires proficiency in Korean to communicate effectively with local teams and agents.
- Payment services experience: Hands-on experience in payment services, especially in high-risk verticals, is crucial for managing the agent network.
- Negotiation skills: Strong negotiation skills are necessary to attract and build relationships with partners.
Who this role suits
- A candidate with a strong network of local payment agents or traders.
- Someone who thrives in a remote work environment and values autonomy.
- A proactive individual who can handle multiple teams and operational challenges effectively.
- An experienced professional in payment services, particularly within high-risk sectors.
From the employer
- Grow and lead our network of local payment agents
- Be the go-to person for Korean-speaking teams
- Bring in new agents and expand into new GEOs
- Run onboarding and training so new teams get up to speed fast
- Keep quality and stability high, and step in when things get complex
- Analyze agent performance and help teams get better results
- Turn agent feedback into real improvements, working with Support, Operations, and Tech
- Help shape how we onboard, train, and support agents
- Your own network of local payment agents or traders
- Hands-on experience in payment agents, P2P, payment services, high-risk, or iGaming
- Korean (working-level) and working-level English
- A solid grasp of local payment processing, deposits, and payouts
- A track record of attracting partners and building long-term relationships
- Strong negotiation skills and the confidence to make decisions independently
- The ability to run several teams at once and solve operational issues quickly
- Real impact: you directly influence how the network grows and where we launch next
- Autonomy: you own your processes and make the calls
- Access: direct communication with the project’s key teams
- Growth: a clear path within Payments/Operations
- Flexibility: fully remote, international project
- Stability: reliable payments and long-term cooperation
Questions about this role
Is this role remote?
Yes, this position is fully remote.
What level of experience is required?
This is a lead position, so candidates should have relevant experience in payment services and managing teams.
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