Role in brief
BCRAFT is a software development company in the iGaming sector seeking a Lead Qualification specialist. This role focuses on processing and qualifying leads, making it suitable for candidates with customer support experience and fluency in Arabic.
About the role
As a Lead Qualification specialist at BCRAFT, you will be responsible for processing incoming leads and conducting initial qualifications based on set criteria. Your ability to quickly identify client needs will be crucial in transferring qualified leads to the sales team.
This fully remote position operates on a shift schedule, ensuring coverage during peak times. The ideal candidate will have a background in customer support and be comfortable working with established processes to maintain communication standards and qualification quality.
Who this role suits
- Fluent in Arabic, both oral and written.
- Experienced in customer support or sales roles.
- Able to process information quickly and adhere to established workflows.
- Willing to work a shift schedule, including weekends.
From the employer
- Process incoming leads according to established SLA.
- Conduct initial lead qualification based on approved criteria.
- Quickly identify client needs and potential.
- Transfer qualified leads to the next stage of the sales process.
- Adhere to communication standards, qualification quality, and workflows.
- Work within a shift schedule to ensure stable coverage.
- Experience with clients, leads, sales, or in customer support.
- Fluent Arabic (oral and written).
- Ability to quickly process large amounts of information and work according to established processes.
- Willingness to work on a shift schedule.
- Experience in Lead Generation / Lead Qualification / SDR / BDR is a plus.
- Experience in iGaming or B2B SaaS is a plus.
- Experience with CRM (Bitrix24) is a plus.
- Fully remote work.
- Schedule 5/2: weekends: Friday-Saturday or Sunday-Monday 08:00–17:00 Moscow time.
- Salary in USDT or rubles.
- Opportunities for professional and career growth.
Questions about this role
What is the remote policy?
This position is fully remote.
What is the seniority level of this role?
This is a lead-level position.
How can I apply for this role?
Candidates can apply through the BCRAFT website.
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