Payment Agent Team Lead (Arabic-Speaking GEOs)
Role in brief
International PSP seeks a Payment Agent Team Lead to expand their network of payment agents in Arabic-speaking regions. Ideal for candidates with experience in payment services and a strong local network.
About the role
As a Payment Agent Team Lead, you will be responsible for building and leading a network of local payment agents across Arabic-speaking regions. Your role involves expanding into new markets and ensuring that agents are effectively onboarded and trained to maintain high-quality service.
You will collaborate closely with decision-making teams and play a critical role in analyzing agent performance, implementing feedback, and driving improvements. This position offers autonomy and the chance to make a significant impact on the growth and success of the payment network.
Skills that matter here
- Negotiation skills: This role requires strong negotiation skills to attract and build relationships with local payment agents.
- Network of local payment agents: Candidates should have their own network of agents or traders to effectively grow the payment agent network.
- Payment processing knowledge: A solid understanding of local payment processing, including deposits and payouts, is crucial for success in this role.
Who this role suits
- Candidates should have a strong background in payment services or iGaming.
- An independent decision-maker who thrives in a flexible, remote work environment.
- A proactive individual who can manage multiple teams and solve operational challenges efficiently.
- Fluent in Arabic and proficient in English, with strong communication skills.
From the employer
- Grow and lead our network of local payment agents
- Be the go-to person for Arabic-speaking teams
- Bring in new agents and expand into new GEOs
- Run onboarding and training so new teams get up to speed fast
- Keep quality and stability high, and step in when things get complex
- Analyze agent performance and help teams get better results
- Turn agent feedback into real improvements, working with Support, Operations, and Tech
- Help shape how we onboard, train, and support agents
- Your own network of local payment agents or traders
- Hands-on experience in payment agents, P2P, payment services, high-risk, or iGaming
- Arabic (fluent) and working-level English
- A solid grasp of local payment processing, deposits, and payouts
- A track record of attracting partners and building long-term relationships
- Strong negotiation skills and the confidence to make decisions independently
- The ability to run several teams at once and solve operational issues quickly
- Real impact: you directly influence how the network grows and where we launch next
- Autonomy: you own your processes and make the calls
- Access: direct communication with the project’s key teams
- Growth: a clear path within Payments/Operations
- Flexibility: fully remote, international project
- Stability: reliable payments and long-term cooperation
Questions about this role
What is the remote policy?
This position is fully remote, allowing for international collaboration.
What level of experience is required?
The role is at a lead level, requiring hands-on experience in payment agents or related fields.
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