Junior Account Manager

About the role

In the role of Junior Account Manager at NDA, you will be responsible for processing requests from partners, addressing inquiries, and assisting in issue resolution. You will also conduct initial qualifications of new partners and gather essential information about traffic sources.

This position requires interaction with various teams and effective communication with English-speaking partners. You will prepare basic analytics and reports while monitoring market trends. Your ability to manage a high volume of correspondence and ensure quality control in automated communications will be key to your success.

Skills that matter here

• customer support: This role relies on customer support experience to effectively address partner inquiries and issues.
• account management: Account management skills are essential for qualifying new partners and managing ongoing relationships.
• communication: Strong written communication skills in English are necessary for interacting with partners.
• AI tools: Familiarity with AI tools and automation will enhance efficiency in handling tasks.

Who this role suits

• A candidate with experience in customer-facing roles, such as support or account management.
• Someone who is detail-oriented and can manage a high volume of correspondence.
• A proactive individual who is comfortable using technology and AI tools to improve workflows.
• An effective communicator who can convey information clearly to partners.

From the employer

• Process incoming requests from potential and existing partners, answer questions, and help solve arising issues.
• Conduct initial qualification of new partners, gather information about traffic sources, and pass relevant contacts to Affiliate and Influence Managers.
• Search for potential partners, work with contact databases, and initiate communication.
• Prepare basic analytics and reporting on partners, incoming requests, and results.
• Monitor relevant changes and trends in the market.
• Interact with adjacent teams and AI bot, control the quality of automated communication and information transfer between shifts and responsible managers.

• Experience in customer support, account management, or another role with direct communication with clients/partners.
• English from B1: confident written communication and interaction with English-speaking partners.
• Ability to handle a large volume of correspondence, understand partner requests, and convey information clearly.
• Willingness to use AI tools and automation in working with texts, information, and routine tasks, and control the quality of results.

• High salary + performance bonuses and salary review.
• Fully remote work.
• Schedule 2/2: day shift 07:00–17:00, night shift 16:00–04:00 GMT+4.
• 24 working days of paid vacation.
• Corporate English.