Senior Casino Account Manager

About the role

In this role, you will manage a portfolio of strategic casino operator accounts, serving as the primary contact for commercial engagements. Your focus will be on building long-term relationships, developing account strategies, and driving revenue growth through upselling and cross-selling opportunities.

You will work with a diverse team of over 1400 professionals across Europe and Asia, contributing to the success of EveryMatrix's innovative iGaming solutions. Success in this position will involve monitoring account performance, resolving issues proactively, and mentoring junior team members to foster best practices.

Who this role suits

• Has over 5 years of experience in account management within the iGaming industry.
• Possesses strong relationship-building and negotiation skills.
• Thrives in a fast-paced, international environment and can manage multiple priorities.
• Is willing to travel internationally when required.

From the employer

• Manage a portfolio of strategic casino operator accounts, acting as the primary commercial point of contact.
• Build and maintain long-term relationships with key stakeholders across client organizations.
• Develop account strategies to drive revenue growth, player engagement, and market expansion.
• Identify upselling and cross-selling opportunities across the casino product portfolio (Engage Suite Products and 3rd party Casino Products).
• Monitor account performance using commercial and operational KPIs, providing data-driven recommendations to improve results.
• Coordinate the successful launch of new games, promotional campaigns, and product features.
• Conduct regular business reviews with clients, presenting performance insights and strategic vendor recommendations.
• Resolve commercial and operational issues proactively while maintaining high levels of customer satisfaction.
• Monitor market trends, competitor activity, and regulatory developments to identify new opportunities.
• Represent the company at industry conferences, client meetings, and networking events when required.
• Mentor junior account managers and contribute to best practices within the Casino Commercial team.

• Essential 5+ years of experience in Account Management, Commercial Management, within the iGaming industry.
• Strong understanding of online casino products, game content, player behavior, and operator business models.
• Proven track record of managing high-value B2B accounts and delivering commercial growth.
• Excellent relationship-building, negotiation, and stakeholder management skills.
• Strong commercial acumen with the ability to interpret data and translate insights into business opportunities.
• Experience working with commercial reporting tools.
• Strong communication and presentation skills.
• Ability to manage multiple priorities in a fast-paced, international environment.
• Willingness to travel internationally when required.
• Preferred Experience working for a platform provider, aggregator.
• Knowledge of regulated iGaming markets and compliance requirements.
• Experience launching casino content, promotional tools, or gamification features.
• Familiarity with BI tools such as Power BI.
• Additional European language skills are advantageous.

• Start with a competitive number of annual leave days, increasing as you grow with us.
• Private Medical Subscription.
• 3 sick leave days per year, no doctor's note required.
• Access to online learning platforms like Udemy for Business and LinkedIn Learning, and a budget for external training.
• Gym membership.
• Meal allowance.
• Support for New Parents: 21 weeks of paid maternity leave, with the flexibility to work from home full-time until your child turns 1 year old. 4 weeks of paternity leave, plus the flexibility to work from home full-time until your child is 13 weeks old.
• Our office perks include parking, on-site massages, and frequent team-building activities in various locations.
• Amazing office space complete with its own pool.