Deputy Head of Business Risk Management

About the role

As the Deputy Head of Business Risk Management, you will lead risk management operations across multiple areas such as Sportsbook, Casino, and Payments. Your role will involve coordinating day-to-day operations, supporting team leads, and ensuring consistent operational standards across different brands and markets.

You will be responsible for monitoring risk controls and implementing quality assurance processes. This includes identifying control gaps and coordinating corrective actions. Success in this role requires a strong understanding of risk management frameworks and the ability to analyze and report on operational performance.

Skills that matter here

• Risk Management: You will coordinate the implementation and review of risk controls across various operations.
• Finance: A solid understanding of financial risks is essential for effective incident management and performance reporting.
• Business Administration: Your leadership will guide the operational governance of risk management practices.
• Economics: Analytical skills in economics will help in assessing risk data and providing recommendations.
• Risk Management Software: Proficiency in tools like RSA Archer and SAP GRC is necessary for monitoring and process improvement.
• Data Analysis Tools: You will utilize tools such as Power BI and Excel to analyze performance data and identify improvement opportunities.

Who this role suits

• Candidates with a background in risk management or finance will thrive.
• You should have a strong analytical mindset and the ability to interpret complex data.
• A collaborative approach is essential, as you will work closely with various departments.
• Fluency in Armenian and English is required, with knowledge of Russian being a plus.

From the employer

Responsibilities

• Department Leadership and Operational Governance

Coordinate day-to-day operations across Sportsbook, Casino, Traffic, Payment Risk & Verification, Promotion Risk, and Risk Development functions

Support team leads in setting priorities, planning resources, managing performance, coaching team members, and resolving cross-functional dependencies

Ensure consistent operational standards, accountability, escalation procedures, and implementation of decisions across brands, markets, and risk teams

Support the Head of Business Risk Management in translating departmental strategy into operational plans and measurable outcomes

• Risk Monitoring, Controls and Quality Assurance

Oversee the implementation, effectiveness, and periodic review of risk controls, procedures, and monitoring activities across gaming, payments, customer acquisition, and promotional operations

Identify control gaps, ineffective alerts, operational bottlenecks, and emerging fraud or abuse patterns, coordinating corrective actions and follow-up

Establish and maintain quality assurance processes for risk decisions, alerts, investigations, and other critical operational activities

Promote continuous improvement in risk management standards, control effectiveness, and operational consistency

• Incident Management and Escalation

Coordinate the identification, assessment, investigation, containment, and resolution of significant or cross-functional risk incidents

Ensure timely escalation of material financial, regulatory, reputational, or systemic risks to the Head of Business Risk Management and relevant stakeholders

Monitor root-cause analysis, corrective actions, and preventive measures to reduce recurrence of incidents, including those caused by platform, configuration, or process failures

• Performance Management and Reporting

Monitor operational KPIs and SLAs related to risk detection, response times, investigation quality, control effectiveness, loss prevention, and team workload

Prepare management reports on risk exposure, incidents, emerging trends, operational performance, and progress against departmental objectives

Analyze performance data to identify improvement opportunities, prioritize initiatives, and evaluate the effectiveness of implemented measures

Balance risk mitigation objectives with customer experience, operational efficiency, and business requirements

• Process Development, Automation and Risk Technology

Coordinate the implementation of approved risk policies, procedures, monitoring rules, tools, and process improvements

Collaborate with Product, Engineering, Analytics, and Risk Development teams to define business requirements, validate solutions, conduct operational testing, and support implementation

Support the automation and optimization of risk monitoring processes, including alert management, linked-account detection, customer risk profiling, and payout risk controls, where applicable

Identify opportunities to improve scalability, accuracy, and efficiency through technology and process automation

• Cross-Functional and Regulatory Collaboration

Collaborate with Compliance, KYC/AML, Payments, Finance, Marketing, Product, Customer Support, and Legal teams to align risk controls and resolve complex cases

Support new market launches, business model changes, and product introductions through risk assessments, control readiness reviews, and operational coordination

Coordinate with Compliance and Legal to ensure that risk procedures and operational decisions align with applicable regulatory and market requirements

Identify and escalate potential regulatory conflicts, control deficiencies, and material business risks to the appropriate stakeholders

• Deputizing for the Head of Business Risk Management

Represent the department in operational and management meetings when delegated

Coordinate departmental priorities, communicate decisions, and ensure timely follow-up on agreed actions

Assume designated leadership and decision-making responsibilities during the Head's absence, within established authority, approval limits, and escalation procedures

Contribute to departmental planning, resource allocation proposals, roadmap execution, and strategic initiatives while supporting the Head's overall accountability for the department

• General

Carry out other duties assigned by the immediate supervisor that align with the job description and comply with the labor code

Requirements

• Bachelor's degree in Risk Management, Finance, Business Administration, Economics, or a related field
• A Master's degree or relevant professional certifications (e.g., FRM, CISA, PMP) is an advantage
• In-depth knowledge of risk management frameworks, assessment methodologies, and mitigation strategies
• Proficiency in risk management software (e.g., RSA Archer, MetricStream, SAP GRC, Jira) and data analysis tools (e.g., Power BI, Excel)
• Understanding of legal and regulatory compliance in Armenia and international markets
• Ability to analyze complex risk data and provide actionable recommendations
• Fluency in Armenian and English (both written and spoken) is required, and knowledge of Russian is an advantage