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Role in brief
SOFTSWISS is looking for a Junior Customer Service Specialist to support client operations within their Game Aggregator team. This role is ideal for candidates with strong organizational skills and proficiency in English and Russian.
About the role
In this position, you will assist with client operations and project configurations, ensuring the effective functionality of SOFTSWISS's high-load casino games API platform. Your role will involve processing requests for new providers and currencies, as well as performing technical configurations for new projects.
You will collaborate closely with clients and various teams within the Game Aggregator department, ensuring smooth communication and monitoring the implementation of important changes. Success in this role hinges on your ability to manage multiple tasks, prioritize effectively, and maintain attention to detail.
Skills that matter here
- English proficiency: This role requires written and spoken English at a B1–B2 level.
- Russian proficiency: Candidates must have written and spoken Russian at a B2 level.
- Self-organization: Strong self-organization skills are essential for managing multiple tasks.
- Multitasking: The ability to multitask effectively is crucial for this role.
- Attention to detail: Attention to detail is needed when checking client documents and project configurations.
- Information analysis: You will need to independently search for and analyze information as part of your responsibilities.
Who this role suits
- A detail-oriented individual who thrives in a fast-paced environment.
- Someone who is proactive and can manage multiple priorities effectively.
- A strong communicator who can work collaboratively with clients and internal teams.
- A candidate with a problem-solving mindset and the ability to analyze information independently.
From the employer
- Process requests to enable new providers and currencies for the casino.
- Check the functionality of newly enabled providers and currencies in the casino.
- Collect required documents from clients and check that all necessary documents are provided according to the required list.
- Perform technical configuration of new projects.
- Prepare invoices and various reports for clients.
- Communicate with clients and collaborate with other Game Aggregator teams.
- Inform clients about important changes and monitor the implementation of these changes.
- Written and spoken English at B1–B2 level.
- Written and spoken Russian at least B2 level.
- Strong self-organisation, multitasking skills, and attention to detail.
- Ability to prioritise tasks effectively.
- Ability to independently search for, analyse, and systematise information.
- Private health insurance
- Sports benefits
- Comprehensive Mental Health Program
- Free English lessons (online)
- Local language courses
- Paid time off
- Maternity leave support
- Referral program rewards
- Upskilling, internal workshops, and participation in professional conferences and corporate events
Questions about this role
Is this position remote?
Yes, this role is fully remote.
What languages do I need to know?
Proficiency in written and spoken English at B1–B2 level and Russian at least B2 level is required.
What are the main responsibilities of this role?
You will support client operations, manage project configurations, and ensure the functionality of the casino games API platform.
✓ Drop your CV once, then continue to the employer's application form. Your profile stays here for every recruiter hiring on igamingjobs.