Call Center Operator
Role in brief
iGaming Company is seeking a Call Center Operator to engage with existing players and reactivate inactive accounts. Candidates must be fluent in Uzbek and Russian and have prior iGaming experience.
About the role
In this role, you will be responsible for reaching out to existing players, informing them about current promotions and bonuses, and encouraging them to return to the platform. You will handle objections and identify player needs to drive engagement and deposits.
The ideal candidate will have experience with the BetB2B platform and a strong ability to communicate effectively with clients. Success in this position will be measured by your ability to meet KPIs related to call volume, reactivation rates, and conversion metrics.
Skills that matter here
- Fluent in Uzbek and Russian: This role requires strong communication skills in both languages to effectively engage with players.
- Experience with BetB2B platform: Familiarity with this platform is essential for understanding player interactions and improving reactivation efforts.
Who this role suits
- A candidate with a background in customer service or call center operations within the iGaming sector.
- Someone who is proactive, polite, and results-driven, with a focus on achieving targets.
- An individual comfortable with remote work and proficient in using a PC.
From the employer
- Call existing player database
- Reactivate inactive users
- Inform players about current bonuses, promotions, and special offers
- Handle objections and identify player needs
- Motivate users for repeat activity and deposits
- Record call results and maintain CRM reports
- Meet KPIs for call volume, reactivation, and conversion
- Fluent in Uzbek and Russian — both spoken and written
- Mandatory experience in iGaming
- Experience with BetB2B platform
- Ability to communicate with clients and handle objections
- Responsible, polite, and results-oriented
- Proficient in PC usage
- Own equipment for remote work
Questions about this role
Is this position remote?
Yes, this role is fully remote.
What languages are required for this position?
Fluency in both Uzbek and Russian is mandatory.
What experience is necessary?
Candidates must have prior experience in iGaming and familiarity with the BetB2B platform.
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