Retention Manager
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Role in brief
NDA is seeking a Retention Manager to enhance VIP client relationships and engagement in the iGaming sector. Ideal candidates will have experience in VIP support and client lifecycle management.
About the role
In this role, you will focus on managing and developing the VIP client base, ensuring their engagement and satisfaction. You will communicate directly with clients through various channels, including Telegram and WhatsApp, providing personalized bonus offers and analyzing client behavior.
Success in this position involves a strong understanding of VIP segmentation and the ability to create tailored experiences for high-value clients. You will have the opportunity to influence the VIP strategy and contribute to the company's growth without being hindered by excessive bureaucracy.
The salary for this role ranges from $1500 to $2500, reflecting the skills and experience required.
Skills that matter here
- VIP support experience: This role leverages your background in VIP support to enhance client relationships.
- Client lifecycle understanding: A solid grasp of client lifecycle principles is essential for managing VIP segments effectively.
- Bonus policy experience: Experience with bonus policies will help in preparing personalized offers for clients.
Who this role suits
- You have 1-2 years of experience in the iGaming industry, particularly in VIP support.
- You are proactive and enjoy direct communication with clients.
- You thrive in a fast-paced environment and appreciate quick decision-making.
From the employer
Responsibilities
- Manage and develop the VIP client base + reactivation;
- Communicate with clients via Telegram, WhatsApp, chats, and calls;
- Prepare personalized bonus offers, quests, and cashbacks;
- Analyze client activity, deposits, and behavior.
Requirements
- 1-2 years of experience in iGaming (in VIP support or VIP department);
- Understanding of VIP segmentation principles and client lifecycle;
- Experience with bonus policies.
Conditions
- Fixed salary from 1500 to 2500;
- Opportunity to influence the development of the VIP direction;
- Quick decision-making without unnecessary bureaucracy.
Questions about this role
What is the remote policy?
This position is fully remote.
What is the seniority level of this role?
This is a middle-level position.
How do I apply?
Details on how to apply are not provided in the input.
✓ Apply here in a minute. Your application and answers go straight to the hiring person, so you never land in a spam pile.