CRM Promo Monitoring Specialist / VBET

About the role

In this role, you will oversee the CRM-Jira board strategy, ensuring that configurations and workflows align with business processes across various products and regions. Your focus will be on driving operational excellence and serving as the escalation point for complex issues.

You will collaborate with different teams to integrate CRM activities into Jira workflows and monitor performance metrics to identify areas for improvement. Success in this position means enhancing cross-functional visibility and ensuring compliance with regulations while maintaining effective communication.

Skills that matter here

• Jira: You will manage and optimize Jira workflows to improve task tracking and resolution.
• CRM tools: Your deep knowledge of CRM systems will help map activities to Jira workflows.
• BI tools: You will analyze Jira metrics using BI tools to drive process improvements.

Who this role suits

• Detail-oriented individuals who can manage high-volume reporting and routine deadlines.
• Candidates who thrive in fast-paced environments and can prioritize tasks effectively.
• Professionals with strong analytical skills who can evaluate performance metrics and recommend enhancements.

From the employer

• Own CRM-Jira board strategy: Oversee configuration, optimization and governance of boards to align with business processes across all products/regions.
• Drive operational excellence: Serve as the escalation point for complex issues; develop/refine workflows to improve tracking, resolution speed and cross-functional visibility.
• Ensure seamless integration: Collaborate with responsible teams to embed CRM activities into Jira workflows (task creation).
• Monitor performance & health: Detect bottlenecks, misconfigurations, or data inconsistencies; analyze metrics (cycle time, throughput) to recommend automation and process enhancements.
• Manage board tasks: Review task briefs and open tasks (promotions, access requests and etc.) for accuracy and compliance, track deadlines/materials, balance workload and assign to team members.
• Enable team success: Provide guidance and best practices to CRM teams on Jira usage, workflow adherence and reporting.
• Maintain transparency & documentation: Facilitate cross-functional communication through boards; document configurations, workflows, automation rules and policies.
• Innovate & comply: Evaluate new tools/methodologies for CRM-Jira integration; enforce adherence to regulations, offer types, bonus mechanics and audit requirements.

• Ability to manage routine deadlines and high-volume reporting periods (e.g., promo launches, month-end closes) with composure and attention to detail.
• Mastery of Jira workflows, schemes, automation and board configuration.
• Deep knowledge of CRM tools, backoffice systems and player data management; ability to map CRM activities (task briefs) to Jira workflows.
• Proven ability to design/refine Jira workflows to improve issue tracking, resolution speed and cross-functional visibility; experience implementing automation to reduce manual overhead.
• Ability to prioritize tasks, meet deadlines and manage workload in fast-paced environments (e.g., live event reporting).
• Skill in analyzing Jira metrics (cycle time, throughput, bug resolution rates) using BI tools to drive process improvements and report on KPIs.
• Experience partnering with responsible teams to align Jira board governance with business objectives and company regulatory standards.

• Competitive experience-based salary
• Family health insurance
• Social events, corporate parties
• 4 paid days off during a year
• Learning and Development
• Transportation