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Role in brief
SOFTSWISS is seeking a Senior CRM Manager to enhance CRM usage and drive data insights across teams. Ideal candidates should have experience with Hubspot and a background in the iGaming industry.
About the role
As a Senior CRM Manager at SOFTSWISS, you will be part of the Delivery team, focusing on optimizing the CRM ecosystem to boost operational efficiency and data-driven decision-making. Your role involves managing CRM system usage across various departments, ensuring that teams adopt best practices for data insights.
Success in this position means effectively analyzing CRM data to generate actionable insights that support business growth and streamline operations. You will also be responsible for developing internal reporting capabilities and improving workflows, acting as the main point of contact for CRM users.
Skills that matter here
- CRM: This role requires managing and optimizing the CRM system to enhance its adoption across multiple teams.
- Hubspot: Hands-on experience with Hubspot is essential for setting up automations and optimizing system usage.
- SQL: SQL knowledge is needed for creating reports and dashboards that inform business strategies.
Who this role suits
- Candidates with an analytical mindset who can translate data insights into actionable strategies.
- Individuals with a background in business process review and improvement.
- Those who have hands-on experience with CRM systems, particularly Hubspot, and are familiar with the iGaming industry.
From the employer
- Manage and optimize CRM system usage across multiple teams to improve adoption and efficiency.
- Analyze CRM data to generate actionable insights that support business growth and cross-selling opportunities.
- Build and improve workflows and automation within the CRM to streamline operations.
- Develop internal reporting capabilities, reducing reliance on external tools.
- Identify and implement process improvements to enhance CRM performance and usability.
- Support and guide different CRM streams, acting as the main point of contact for users.
- Analytical mindset & ability to translate insights into actions.
- Business processes review & processes improvements experience.
- Hubspot "hands on" work experience: 2+ years (setup, automations, users support, system usage optimizations).
- Tech knowledge & pipelines, objects data health, configurations experience.
- Reports & dashboards creation (SQL knowledge, etc) experience.
- Nice to have: CRM systems development experience in Hubspot.
- Pipedrive work experience.
- Work in CRM Vendor company.
- People management experience.
- Experience in the iGaming industry.
- Private health insurance
- Sports benefits
- Comprehensive Mental Health Program
- Free English lessons (online)
- Local language courses
- Paid time off
- Maternity leave support
- Referral program rewards
- Upskilling, internal workshops, and participation in professional conferences and corporate events
Questions about this role
Is this role remote?
Yes, this position is fully remote.
What seniority level is this position?
This is a senior-level role.
How can I apply for this position?
Interested candidates can apply through the SOFTSWISS website.
✓ Drop your CV once, then continue to the employer's application form. Your profile stays here for every recruiter hiring on igamingjobs.