VIP Manager / Personal Player Manager (CS2, iGaming)

About the role

As a VIP Manager at GoodDrop, you will be responsible for managing a portfolio of VIP and pre-VIP players, fostering relationships through direct communication channels like Telegram. Your role will be crucial in retaining and reactivating players by crafting personalized offers and promotions within a set budget.

You will collaborate closely with the CRM marketer to develop effective communication strategies and gather player feedback to relay to the product team. Success in this role means not only maintaining player satisfaction but also contributing to the overall growth and development of the VIP program.

Who this role suits

• A candidate with at least one year of experience in VIP or account management within the iGaming sector.
• Someone who possesses strong sales skills and can engage players without being overly aggressive.
• An individual with a keen attention to detail, particularly regarding metrics like deposits and retention.
• A flexible worker willing to accommodate players' schedules, including evenings and weekends.

From the employer

• Manage a portfolio of VIP and pre-VIP players: get acquainted, build trusting relationships, and stay in touch via Telegram and other channels.
• Retain and reactivate players: personal offers, bonuses, cases, and promotions within a designated budget.
• Collaborate with the CRM marketer: participate in segmentation, suggest mechanics and communication scenarios for VIP.
• Address player issues regarding withdrawals, deposits, and platform operations together with support and the team.
• Gather feedback from key players and relay it to the product team.
• Keep track of communications and report on the metrics of your portfolio.

• At least 1 year of experience as a VIP or account manager in iGaming, betting, case sites, or similar products.
• Strong sales skills.
• Understanding of CS2 and the skin market: you speak the same language as players.
• Ability to build long-term relationships and sell without being pushy.
• Attention to detail with numbers: understand deposits, NGR, retention, and be able to view your portfolio through metrics.
• Willingness to work flexible hours: our players are active in the evenings and on weekends.
• A plus: English language skills, experience with CRM systems, a personal contact base in the CS2 community.

• Fixed salary + monthly bonus based on portfolio results.
• Fully remote work, payment in USD/USDT.
• Budget for player retention and freedom in choosing mechanics.
• Direct influence on the product and a short path from idea to implementation.
• A small team without bureaucracy, decisions are made quickly.