Senior Account Manager

About the role

This Senior Account Manager role focuses on nurturing and expanding relationships with iGaming operators who utilize GR8 Tech's B2B platform. The position requires developing commercial growth plans, conducting business reviews, and identifying opportunities for upsells and cross-sells. A key aspect is the ability to negotiate complex commercial proposals, including discounts and renewals, while balancing client satisfaction with the company's financial objectives.

The role also involves acting as a crucial link between clients and internal teams. This means translating client business needs and feedback into actionable insights for product and operational improvements, while also managing client expectations regarding platform capabilities. Proactive identification of churn risks and integration challenges is essential, as is gathering structured feedback to inform continuous platform development.

Success in this position is defined by driving client satisfaction and revenue growth through strategic account management and operational excellence. This includes overseeing smooth platform onboarding, resolving operational bottlenecks by coordinating with various internal departments, and meticulously documenting all client interactions and feature updates. Additionally, the Senior Account Manager is expected to mentor junior team members and effectively present product upgrades to clients.

Skills that matter here

• B2B: This role specifically requires experience managing business-to-business relationships within the iGaming sector, focusing on platform providers and operators.
• iGaming: A deep understanding of the iGaming industry, including operator challenges and the software development lifecycle, is essential for effective client communication and strategy.
• CRM: The role uses CRM tools for account planning, tracking client requests, and analyzing client ROI to identify revenue opportunities.
• BI: Business Intelligence tools are used to analyze client data, uncover revenue opportunities, and optimize product adoption.
• JIRA: JIRA is used for systematically documenting client requests and tracking feature updates, ensuring clear communication and progress.
• Confluence: Confluence is utilized for documenting client interactions and feature updates, supporting organized information management.

Who this role suits

• A person who has spent at least three years working for an iGaming platform provider, specifically in a client-facing account management capacity.
• Someone adept at commercial negotiation, capable of defending financial proposals while maintaining strong client relationships.
• An individual who can effectively bridge the gap between client needs and internal technical and operational teams.
• A professional who is resilient, empathetic, and possesses strong problem-solving skills, able to navigate complex client situations and internal processes.

From the employer

What you’ll drive:

• Strategy & Business Growth
• Own commercial growth plans and run regular business reviews to align on client goals, execute commercial renewals, and identify upsell/cross-sell opportunities.
• Defend and negotiate complex commercial proposals—including discounts, SLA compensations, and renegotiations—balancing client satisfaction with company profitability.
• Analyze client ROI using CRM and BI data tools to proactively uncover unmapped revenue opportunities and optimize product adoption.

• Client Advocacy & Discovery
• Translate client business metrics and organizational structures into actionable product and operational feedback for internal GR8_TECH teams.
• Ambassador the customer's goals internally, while remaining realistic about platform capabilities and highlighting churn or integration risks early.
• Gather raw customer feedback through direct communication and structured satisfaction surveys to continuous platform development.

• Delivery & Operational Excellence
• Drive smooth platform onboarding for newly signed accounts, guiding them through the initial configuration phase.
• Unblock operational jams across Legal, Compliance, Finance, Product, and Support teams to keep the client experience frictionless.
• Track, follow up, and systematically document all client requests and feature updates inside CRM, JIRA, and Confluence.

• Cross-Team Leadership & Expertise Transfer
• Mentor and upskill internal team members, leading training sessions for new joiners and setting up peers for successful client-facing presentations.
• Deliver crisp product upgrade presentations to clients, ensuring they understand our development roadmap and know how to use new functionalities.

What makes you a GR8 fit:

• Must-Have
• 3+ years of experience on the B2B Platform Provider side in iGaming (either as an Account Manager or in a similar client-facing platform role).
• Advanced commercial negotiation skills with a proven ability to build, explain, and defend financial proposals internally and externally.
• Fluency in Russian or Ukrainian; English proficiency at B2 level or higher.
• Deep structural understanding of the iGaming landscape, including operators' gaming sites, operational bottlenecks, and marketing challenges.
• Solid technical literacy—understanding the software development life-cycle (SDLC) and release management enough to talk to developers and explain timelines to clients.
• Deep familiarity with account planning (CRM/BI) and experience with project tools (JIRA, Confluence, Miro, Asana).
• Resilience and empathy in communication.
• A strong problem-solving mindset with the ability to handle unfamiliar tasks or systems.
• Excellent time management skills and ability to prioritize effectively.

• Nice-to-Have
• Experience training or mentoring junior Account Managers.
• Advanced skills in Microsoft Office (Excel modeling, PowerPoint client pitches).
• A strong network of existing operator contacts in the iGaming industry.

Why you’ll love working here:

• Benefits
• Cafeteria — annual budget you allocate to: Sports • Medical • Mental health • Home office • Languages.
• Paid maternity/paternity leave + monthly childcare allowance.
• 20+ vacation days, unlimited sick leave, emergency time off.
• Remote-first + tech support + coworking compensation.
• Team events (online/offline/offsite).
• Learning culture with internal courses + growth programs.

• Our culture & core values:
• GR8_TECH culture is how we win — through trust, ownership, and a growth mindset. We move fast, stay curious, and keep it real, with open feedback, room to experiment, and a team that’s got your back.
• FUELLED BY TRUST: we’re open, honest, and have each other’s backs.
• OWN YOUR GAME: we take initiative and own what we do.
• ACCELER8: we move fast, focus smart, and keep it simple.
• CHALLENGE ACCEPTED: we grow through challenges and stay curious.
• BULLETPROOF: we’re resilient, ready, and always have a plan.