Middle Account Manager for Payments Team

About the role

This Middle Account Manager role at GR8 Tech centers on developing long-term partnerships with iGaming operators by aligning GR8 Tech's payment products with their business goals. The position involves analyzing performance data to provide actionable insights, conducting customer satisfaction surveys, and proactively managing commercial and operational issues to ensure smooth service delivery for clients.

A key aspect of this role is leading the payments-focused onboarding for new clients, ensuring a seamless integration into GR8 Tech's ecosystem. The Account Manager will collaborate with internal teams such as Product, Integrations, Analytics, and Support to maintain flawless technical setups and facilitate knowledge sharing across departments, ensuring comprehensive client support.

The Account Manager also serves as a product advocate, presenting new payment product upgrades and functionalities to clients. This includes gathering client feedback on needs and pain points, translating them into structured input for development teams, and identifying opportunities for upselling or cross-selling new features to address evolving client challenges and drive platform improvement.

Skills that matter here

• MS Office: Used for general office tasks, with a specific emphasis on Excel and PowerPoint for data analysis and client presentations.
• Excel: Essential for analyzing performance data and statistics to optimize client ROI and provide actionable insights.
• PowerPoint: Required for creating and delivering presentations, such as introducing new product upgrades and functionalities to clients.
• CRM: Basic experience with CRM tools is needed for managing client relationships and tracking interactions.
• BI tools: Basic experience with business intelligence tools is beneficial for understanding and interpreting client performance data.
• Jira: Basic experience with project management software like Jira is helpful for tracking tasks, issues, and collaborating with internal teams.

Who this role suits

• A person with at least two years of iGaming experience in a client-facing or account management capacity.
• Someone who can operate with mid-level autonomy, capable of independent task execution while knowing when to escalate issues.
• An individual adept at prioritizing multiple competing tasks and applying critical thinking to resolve operational challenges.
• A communicator with B2 English proficiency, able to explain complex technical concepts clearly to non-technical stakeholders.

From the employer

Client Success & ROI Optimization

• Develop existing and new accounts into mutually beneficial partnerships by aligning GR8_TECH products with their specific business goals.
• Analyze performance data and statistics to provide actionable insights that optimize client ROI.
• Execute regular customer satisfaction surveys to gauge health and identify areas for improvement.

Onboarding & Technical Alignment

• Lead the payments-focused onboarding process for newly signed clients, ensuring a smooth transition into our ecosystem.
• Partner with key functions—Product, Integrations, Analytics, and Support—to ensure technical setups are flawless and knowledge is shared cross-departmentally.
• Manage all commercial and operational issues promptly to prevent friction in service delivery.

Product Advocacy & Feedback Loop

• Present new product upgrades and functionality, ensuring clients understand and utilize our evolving roadmap.
• Translate client needs and pain points into structured feedback for our development teams to drive continuous platform improvement.
• Identify opportunities for upselling or cross-selling new features that solve emerging client challenges.

Must-have

• 2 years+ Experience in the iGaming industry within a customer-facing or account management role.
• Advanced MS Office Proficiency, particularly in Excel (for data analysis) and PowerPoint (for client presentations).
• B2 English level with the ability to explain technical concepts to non-technical stakeholders.
• A "mid-level" autonomy mindset—capable of driving tasks solo while knowing exactly when to escalate to senior peers.
• A natural ability to prioritize competing tasks and apply critical thinking to operational "firefights."
• Basic experience with CRM/BI tools and project management software (Jira, Confluence, or similar).

Nice-to-have

• Basic technical understanding of web services and the software development life cycle (SDLC).
• Experience with Figma or Miro for collaborative planning and workflow visualization.
• Prior experience specifically within iGaming payments or fintech.

• Cafeteria — annual budget you allocate to: Sports • Medical • Mental health • Home office • Languages.
• Paid maternity/paternity leave + monthly childcare allowance.
• 20+ vacation days, unlimited sick leave, emergency time off.
• Remote-first + tech support + coworking compensation.
• Team events (online/offline/offsite).
• Learning culture with internal courses + growth programs.