Account Manager (Middle level)

About the role

In this role, you will manage a portfolio of key clients, ensuring their satisfaction and success through regular communication and performance monitoring. Your responsibilities will include promotional planning, analyzing account metrics, and identifying growth opportunities to maximize client performance.

You will collaborate with various teams, including Marketing, Sales, and Analytics, to provide a seamless experience for clients. With a distributed team of over 400 professionals, the company emphasizes autonomy and continuous development, making it crucial to stay informed about market trends and competitor activities.

Skills that matter here

• Excel: You will use Excel to track key metrics and prepare reports.
• Microsoft Word: Microsoft Word will be utilized for documentation and communication purposes.
• Google Workspace: Google Workspace tools will facilitate collaboration and organization.
• Jira: Jira will be used for project management and tracking progress.
• CRM systems: You will manage client interactions and data through CRM systems.
• AI tools: AI tools may be leveraged to enhance client strategies and performance analysis.

Who this role suits

• You have a background in account management or business development, ideally within the IT or SaaS sectors.
• You are proactive, organized, and goal-oriented, with a strong ability to solve problems.
• Your communication and negotiation skills enable you to build trust-based relationships with clients.
• Fluency in Russian and upper-intermediate English will help you navigate client interactions effectively.

From the employer

• Own and drive the growth and long-term success of a portfolio of key clients
• Build and maintain strong, trust-based relationships through regular communication, business reviews, online meetings, and industry events
• Serve as the primary point of contact for assigned clients, addressing their business needs and ensuring a high level of satisfaction
• Manage day-to-day account operations, including promotional planning, commercial discussions, and execution of account development strategies
• Monitor client performance, track key metrics, prepare regular reports, and provide data-driven recommendations to improve results
• Analyze account performance and collaborate with the Analytics team to evaluate campaigns, promotions, and overall client effectiveness
• Identify growth opportunities and proactively develop strategies to improve client performance and maximize business outcomes
• Negotiate commercial terms and support ongoing partnership development
• Monitor market trends, competitor activity, and industry developments to continuously refine account strategies
• Collaborate closely with cross-functional teams, including Marketing, Sales, Product, Development, and Analytics, to deliver the best client experience and achieve business goals

• 2 years of experience as an Account Manager, Business Development Manager, or in a similar role
• Experience in IT, B2B sales, SaaS, or Tech would be an advantage
• Upper-Intermediate English (B2+) and fluent Russian
• Confident use of Excel, Microsoft Word, Google Workspace, Jira, CRM systems, and AI tools
• Strong communication, negotiation, and relationship-building skills
• Proactive, organised, responsible, goal-oriented, and able to solve problems effectively
• Experience in iGaming would be a plus

• A chance to join a company with a strong name and long-established reputation in the global Gaming industry
• Continuous talent development and accelerated growth opportunities within the organization
• 20 days of paid vacation and 5 Family Days
• Regular workshops, team activities, offsite trips, and corporate events
• English language courses provided by the company
• Access to a mental health support service (professional psychologists, confidential sessions)