Middle Technical Support Specialist

What you’ll drive:

• Incident handling and troubleshooting
• Reproducing, analyzing, and resolving technical issues or escalating when necessary.
• Creating and managing incident tickets, ensuring SLA compliance.
• Collaboration and communication
• Working with internal teams (DevOps, QA, Product) to resolve problems.
• Acting as the first line of technical defense for clients with clear, professional communication.
• Monitoring and escalation
• Monitoring product stability and notifying relevant teams during urgent incidents.
• Escalating unresolved or blocked issues according to internal procedures.

What makes you a GR8 fit:

• 1+ years of experience in technical support, preferably within a B2B product company or the iGaming industry.
• English B2+ and fluency in Russian or Ukrainian.
• Full readiness to work in a shift-based schedule, including regular night shifts.
• Hands-on experience with browser DevTools (inspecting elements, checking network tabs, and reproducing bugs).
• Practical skills in analyzing logs via Kibana (ELK stack) and monitoring dashboards in Grafana.
• Proficiency with Jira and Confluence for ticket tracking and documentation, alongside familiarity with ITIL processes.
• Multitasking skills with the ability to handle a high volume of diverse incoming tickets and switch contexts fast.

Why you’ll love working here:

• Benefits
• Cafeteria — annual budget you allocate to: Sports • Medical • Mental health • Home office • Languages.
• Work-life & support
• Paid maternity/paternity leave + monthly childcare allowance.
• 20+ vacation days, unlimited sick leave, emergency time off.
• Remote-first + tech support + coworking compensation.
• Team events (online/offline/offsite).
• Learning culture with internal courses + growth programs.

Our culture & core values:

• GR8_TECH culture is how we win — through trust, ownership, and a growth mindset. We move fast, stay curious, and keep it real, with open feedback, room to experiment, and a team that’s got your back.
• FUELLED BY TRUST : we’re open, honest, and have each other’s backs.
• OWN YOUR GAME : we take initiative and own what we do.
• ACCELER8 : we move fast, focus smart, and keep it simple.
• CHALLENGE ACCEPTED : we grow through challenges and stay curious.
• BULLETPROOF : we’re resilient, ready, and always have a plan.