Operations Manager – Senior

About the role

In this role, you will oversee the coordination of cross-functional business processes, ensuring effective collaboration among teams such as Product, Payments, and Compliance. You will manage dependencies, track progress, and escalate issues to maintain operational efficiency.

Success in this position requires a solid understanding of process management and the ability to influence stakeholders. You will work closely with senior management to provide visibility on project status and ensure critical tasks are clearly assigned and tracked.

Skills that matter here

• Operations: You will apply your operations expertise to streamline processes across multiple teams.
• Stakeholder Management: This role requires managing relationships and expectations among various stakeholders.
• Process Management: You will build and maintain processes, SOPs, and documentation to support operational efficiency.
• Risk Tracking: Identifying and managing risks will be crucial for ensuring project success.
• Jira: You will utilize Jira for tracking project progress and managing tasks.
• Confluence: Confluence will be used for documentation and collaboration among teams.

Who this role suits

• You have a background in operations or project management, ideally in the iGaming industry.
• You are proficient in Russian and have strong English communication skills.
• You thrive in a collaborative environment and can influence without direct authority.
• You are organized, detail-oriented, and able to manage multiple priorities effectively.

From the employer

• Maintain and support the operating model together with the Head of Project Operations.
• Coordinate collaboration between Product, Platform, Payments, Risk, Compliance, Support, Commercial, and other functions.
• Manage cross-functional dependencies, action points, deadlines, and ownership.
• Track readiness and progress across functions involved in key business initiatives.
• Coordinate cross-functional teams throughout key project stages.
• Identify blockers, unresolved risks, and capacity gaps and escalate them when required.
• Drive critical issues and escalations through to resolution.
• Maintain SOPs, checklists, and other key process documentation.
• Ensure that critical tasks have a clear owner, deadline, and expected outcome.
• Collect key updates and KPIs from functional leads.
• Maintain consolidated visibility over open issues, risks, dependencies, and decisions required from management.
• Provide management with a clear view of project status and progress.
• Work closely with the Head of Project Operations and other senior stakeholders on priorities and cross-functional roadmaps.

• 3+ years of experience in Operations, Business Operations, Program Operations, or a similar cross-functional role.
• Experience coordinating multiple business functions and stakeholders.
• Strong process and stakeholder management skills.
• Experience supporting complex cross-functional projects or business initiatives.
• Strong understanding of dependencies, ownership, risk tracking, and escalation management.
• Experience building and maintaining processes, SOPs, and checklists.
• Ability to drive progress and influence stakeholders without direct authority.
• Strong organizational and communication skills.
• Fluent Russian.
• Upper-Intermediate+ English.

• Full-time work opportunities.
• Private insurance.
• An additional Day Off (1) per calendar year.
• Sports program compensation.
• Comprehensive Mental Health Programme.
• Free online English lessons with native speakers.
• Generous referral program.
• Training, internal workshops, and participation in international professional conferences and corporate events.