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Role in brief
BCRAFT, an iGaming software developer, seeks a Business Operations Lead to standardize processes and improve operational metrics. This role involves ensuring compliance, conducting audits, and developing KPIs. Candidates with experience in business operations, process implementation, and proficiency in Jira and Confluence should apply.
About the role
This role focuses on operational excellence within an international IT company that develops software for the iGaming sector. The Business Operations Lead will be responsible for establishing and maintaining corporate standards and processes. This includes monitoring execution, identifying deviations, and initiating corrective actions to ensure compliance across departments. Regular audits of operational activities are a key part of this function.
A core aspect of the role involves collaborating with department leaders to define and implement key performance indicators (KPIs), service level agreements (SLAs), and other operational metrics. The lead will build systems for measuring effectiveness, generate management reports, and analyze data quality to pinpoint deviations and their root causes. This ensures that the company's operational performance is consistently measured and improved.
The position also emphasizes standardizing task management and documentation. This includes ensuring adherence to Jira standards for task setting, workflow, and attributes, as well as maintaining the quality and relevance of corporate documentation in Confluence. The Business Operations Lead will support departments in creating process descriptions and instructions, fostering a culture of clear and accessible documentation.
Skills that matter here
- Business Operations: This role requires a background in Business Operations to implement corporate standards and enhance operational metrics.
- KPI: The role involves developing, implementing, and analyzing KPIs to measure and improve operational effectiveness.
- SLA: This position requires collaboration with leaders to develop and implement Service Level Agreements.
- Jira: Proficiency in Jira is essential for ensuring compliance with task setting, decomposition, workflow, and attribute standards.
- Confluence: The role involves controlling the quality of corporate documentation and knowledge base relevance within Confluence.
- Analytical Skills: Strong analytical skills are necessary to analyze indicators, control data quality, and identify deviations and their causes.
Who this role suits
- A person who thrives on establishing order and efficiency in complex systems.
- Someone with a methodical approach to identifying process gaps and implementing corrective actions.
- An individual who enjoys collaborating with various teams to define and track performance metrics.
- A candidate who values clear documentation and standardized procedures.
From the employer
- Ensure the implementation and compliance with corporate processes and standards.
- Monitor process execution, identify deviations, and initiate corrective actions.
- Conduct regular audits of operational activities in departments.
- Control the execution of agreements and interaction between teams.
- Collaborate with leaders to develop and implement KPIs, SLAs, and operational metrics.
- Build a system for measuring effectiveness and regular management reporting.
- Analyze indicators, control data quality, identify deviations and causes.
- Ensure compliance with Jira standards: task setting, decomposition, workflow, statuses, and attributes.
- Provide a unified approach to Task Management and implement best practices in Jira.
- Control the quality of corporate documentation in Confluence, the relevance of the knowledge base, and unified formatting standards.
- Assist departments in describing processes, instructions, and regulations, and develop a culture of documentation.
- Experience in Business Operations, Operations Management, Operational Excellence, or a similar role.
- Experience in implementing KPIs, SLAs, operational metrics, and management reporting.
- Understanding of process management and experience in implementing corporate processes.
- Proficient in Jira and Confluence, understanding of Task Management principles.
- Strong analytical and systemic skills, high independence.
Preferred:
- Experience in B2B SaaS/iGaming.
- Experience working with international distributed teams.
- Experience scaling processes in fast-growing companies.
- Participate in the development of a large-scale product in an active growth phase.
- Transparent processes and support at all stages.
- Space for experimentation and growth.
- Professional team, clear roadmap.
- Remote work from anywhere in the world.
- Salary in currency.
Questions about this role
What is the remote work policy for this role?
This is a full-time remote position, and candidates can work from anywhere in the world.
What is the required seniority level for this role?
The input does not specify a seniority level for this position.
What key skills are required for this position?
Key skills include experience in Business Operations, implementing KPIs and SLAs, understanding process management, and proficiency in Jira and Confluence.
✓ Apply here in a minute. Your application and answers go straight to the hiring person, so you never land in a spam pile.