Operational Product Manager - Middle

About the role

In this role at SOFTSWISS, you will be part of the Platform Product Team, focusing on improving operational processes and ensuring effective collaboration among team members. Your responsibilities will include organizing daily activities, facilitating communication across teams, and identifying areas for product improvement.

Success in this position requires a solid understanding of product management and operational workflows, particularly within the iGaming industry. You will be instrumental in maintaining transparency among stakeholders, coordinating meetings, and implementing new processes to enhance team effectiveness.

Skills that matter here

• product management: This role requires hands-on experience in product management to optimize processes and workflows.
• communication: Strong communication skills are essential for coordinating across multiple teams and stakeholders.
• organizational skills: You will need to manage multiple priorities and ensure effective organization of meetings and documentation.
• technical knowledge: A solid understanding of software development processes will help you communicate effectively with engineering teams.

Who this role suits

• You have a background in product management or operations, particularly in the iGaming sector.
• You are detail-oriented and proactive, able to work independently while managing multiple tasks.
• You possess strong organizational and time-management skills, thriving in a dynamic environment.
• You are confident in facilitating meetings and ensuring effective communication across various teams.

From the employer

• Support the Product Team in organizing and coordinating day-to-day operational activities
• Identify opportunities to improve product-related processes, workflows, and ways of working
• Contribute ideas and recommendations aimed at improving the product, user experience, and internal product operations
• Work closely with product stakeholders to identify inefficiencies, pain points, and opportunities for product improvement
• Coordinate cross-functional communication between Product, Engineering, Operations, and other relevant teams
• Organize, prepare, and facilitate regular meetings, workshops, and working sessions
• Define meeting agendas, document key decisions, track action items, and follow up on agreed next steps
• Ensure transparency and alignment across stakeholders regarding priorities, initiatives, dependencies, and deadlines
• Maintain and improve internal product documentation, process guidelines, and communication materials
• Support the implementation of new processes and continuous improvement initiatives within the Platform team
• Participate in discussions related to product enhancements, operational challenges, and team effectiveness
• Prepare summaries, reports, and updates for internal stakeholders when required
• Take ownership of additional strategic and operational tasks assigned by the Head of Platform

• Hands-on experience in product management, product operations, or a similar product-focused role
• Experience with Casino Platform or iGaming products
• Solid understanding of software development processes and the product development lifecycle
• Good technical knowledge and can effectively communicate with Engineering and technical teams
• Understanding how product, development, and operational processes work and interact with one another
• Strong organizational and time-management skills
• Confidence in coordinating communication across multiple teams and stakeholders
• Excellent meeting facilitation and follow-up skills
• Proactive, detail-oriented, and comfortable working independently
• Effectively manage multiple priorities in a dynamic environment
• Strong written and verbal communication skills
• Identify improvement opportunities and turn them into practical recommendations
• Interest in product management, technology, and continuous improvement
• Proficiency in English and Russian languages

• Private health insurance
• Sports benefits
• Comprehensive Mental Health Program
• Free English lessons (online)
• Local language courses
• Paid time off
• Maternity leave support
• Referral program rewards
• Upskilling, internal workshops, and participation in professional conferences and corporate events