Field Service Technician - Casino Gaming

Remote $49k - $68k 8 days ago full-time quality 7.6/10

Troubleshoot, diagnose, and repair kiosks, ATMs, slot machines, and related gaming/fintech equipment
Perform preventative maintenance to ensure optimal equipment performance and reduce downtime
Provide technical support to customers on operational and maintenance-related issues
Diagnose mechanical, hardware, software, networking, and system failures using established procedures
Serve as the primary customer contact for technical service and support-related concerns
Conduct site surveys and assist with installations, upgrades, and equipment deployments
Maintain accurate inventory and documentation for parts, repairs, and service activity
Travel throughout the assigned service territory, including support for Graton Casino and surrounding regions from Lake County to San Pablo
Participate in an on-call rotation schedule approximately once every four weeks
Support additional field locations and team members as business needs require

High school diploma or GED required; technical or vocational training preferred
2+ years of technician or field service experience in a customer-facing environment preferred
Prior casino, gaming, ATM, kiosk, or fintech equipment experience is highly preferred
Experience with networking, hardware troubleshooting, software support, and IT systems is strongly desired
Strong troubleshooting, analytical, and problem-solving abilities
Ability to work independently while managing multiple service calls and priorities
Strong communication and customer service skills
Comfortable with moderate to extensive travel throughout Northern California, including occasional overnight stays
Valid driver’s license and reliable transportation required
Ability to obtain and maintain a gaming license
Ability to lift up to 50 lbs and safely work with tools and technical equipment
Comfortable working in casino and customer-facing environments

Starting compensation range is $49,320k – $67,815k USD with flexibility to adjust higher or lower based on qualifications
Discretionary bonus opportunities
Comprehensive health, dental, and vision coverage
Paid time off and wellness programs
Tuition reimbursement
401(k) with company contributions
Additional benefits including disability coverage and identity protection

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