Field Service Technician - Casino Gaming

About the role

As a Field Service Technician at IGT, you will be responsible for diagnosing and repairing various gaming and fintech equipment, including kiosks and slot machines. Your role will involve performing preventative maintenance and providing technical support to ensure optimal equipment performance in a fast-paced casino environment.

You will act as the primary contact for customers regarding technical service issues, conducting site surveys and assisting with installations. This position requires travel throughout Northern California, and you will participate in an on-call rotation to support additional locations as needed.

The starting salary ranges from $49,320 to $67,815 USD, with potential adjustments based on qualifications.

Skills that matter here

• troubleshooting: This role relies heavily on troubleshooting skills to diagnose and repair gaming and fintech equipment.
• customer service: Strong customer service skills are essential for interacting with clients and addressing their technical concerns.
• technical support: Providing technical support is a key responsibility, ensuring customers receive assistance with operational issues.
• networking: Experience with networking is desired, as it will aid in diagnosing system failures.

Who this role suits

• Candidates should have a background in technical or field service roles, especially in customer-facing environments.
• A problem-solving mindset and the ability to work independently are crucial for managing multiple service calls.
• Comfort with travel and working in casino settings is important for success in this role.
• Strong communication skills are necessary for effective customer interactions.

From the employer

• Troubleshoot, diagnose, and repair kiosks, ATMs, slot machines, and related gaming/fintech equipment
• Perform preventative maintenance to ensure optimal equipment performance and reduce downtime
• Provide technical support to customers on operational and maintenance-related issues
• Diagnose mechanical, hardware, software, networking, and system failures using established procedures
• Serve as the primary customer contact for technical service and support-related concerns
• Conduct site surveys and assist with installations, upgrades, and equipment deployments
• Maintain accurate inventory and documentation for parts, repairs, and service activity
• Travel throughout the assigned service territory, including support for Graton Casino and surrounding regions from Lake County to San Pablo
• Participate in an on-call rotation schedule approximately once every four weeks
• Support additional field locations and team members as business needs require

• High school diploma or GED required; technical or vocational training preferred
• 2+ years of technician or field service experience in a customer-facing environment preferred
• Prior casino, gaming, ATM, kiosk, or fintech equipment experience is highly preferred
• Experience with networking, hardware troubleshooting, software support, and IT systems is strongly desired
• Strong troubleshooting, analytical, and problem-solving abilities
• Ability to work independently while managing multiple service calls and priorities
• Strong communication and customer service skills
• Comfortable with moderate to extensive travel throughout Northern California, including occasional overnight stays
• Valid driver’s license and reliable transportation required
• Ability to obtain and maintain a gaming license
• Ability to lift up to 50 lbs and safely work with tools and technical equipment
• Comfortable working in casino and customer-facing environments

• Starting compensation range is $49,320k – $67,815k USD with flexibility to adjust higher or lower based on qualifications
• Discretionary bonus opportunities
• Comprehensive health, dental, and vision coverage
• Paid time off and wellness programs
• Tuition reimbursement
• 401(k) with company contributions
• Additional benefits including disability coverage and identity protection