Field Service Technician (Casino/Gaming) - Arizona

What You'll Do

• Provide on-site technical support for Fintech, gaming, and loyalty equipment, ensuring systems are operating efficiently
• Troubleshoot mechanical, hardware, software, and networking issues to identify root causes and resolve problems
• Perform preventative maintenance, installations, and site surveys for new and existing equipment
• Serve as the primary customer contact during service visits, delivering a high level of service and professionalism
• Maintain accurate inventory of parts and complete service reporting in a timely manner
• Travel throughout Arizona (and occasionally Southern California), including overnight stays when needed
• Participate in an on-call rotation every 4–6 weeks for after-hours and weekend support

What We're Looking For

• 1+ years of hands-on technical experience in a customer-facing role
• Background in ATM, slot machine, cable, telecommunications, or similar field service work preferred
• Basic understanding of IT, networking, hardware, and software systems
• High school diploma or GED required; technical or vocational training is a plus
• Strong communication skills and ability to work independently in the field
• Valid driver’s license and ability to travel frequently (50–75%)
• Ability to lift up to 50 lbs and work in physically active environments

Our Total Rewards program includes:

• Discretionary bonus opportunities
• Comprehensive health, dental, and vision coverage
• Paid time off and wellness programs
• Tuition reimbursement
• 401(k) with company contributions
• Additional benefits including disability coverage and identity protection