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Role in brief
SOFTSWISS is looking for a Business Account Manager to oversee a portfolio of sportsbook operators, focusing on client relationships and revenue growth. Candidates should have account management experience in iGaming or B2B SaaS.
About the role
In this role, you will manage a portfolio of B2B sportsbook operators, ensuring operational excellence and strong client relationships. You will serve as the primary contact for operators, coordinating requests and providing updates to enhance their experience.
The position requires collaboration with Technical Account Managers to address issues and implement improvements. You will analyze operator KPIs, conduct performance reviews, and recommend strategies to boost revenue, all while ensuring compliance with regulations.
Who this role suits
- Experienced in account management or business development within the iGaming sector.
- Strong communicator with negotiation skills and the ability to build relationships.
- Data-driven mindset with a focus on analyzing performance and identifying growth opportunities.
- Fluent in English and Russian, with additional language skills seen as a plus.
From the employer
Key responsibilities:
- Manage a portfolio of B2B sportsbook operators, maintaining strong client relationships and ensuring daily operational excellence.
- Act as the primary point of contact, coordinating operator requests and communicating updates clearly and efficiently.
- Collaborate with Technical Account Managers to support integrations, troubleshoot issues, and implement improvements.
- Conduct regular operator performance reviews and platform audits, recommending product updates and promotional strategies.
- Track and analyse operator KPIs to suggest revenue-boosting opportunities and strategic betting events.
- Handle contract renewals, upsell additional features, and negotiate commercial terms to drive business growth.
- Ensure timely and accurate monthly invoicing, reporting, and compliance with internal and market regulations.
Required Experience:
- Fluent in English (B2+) and Russian (B2), written and spoken.
- Minimum 2 years in account management, customer success, or business development in iGaming, sportsbook, or B2B SaaS.
- Proven experience managing multiple B2B clients or operators.
- Solid knowledge of sportsbook operations, betting markets, and industry trends.
- Strong communication, negotiation, and relationship-building skills.
- Experience with CRM systems, analytics tools, and KPI-based decision-making.
Nice to have:
- Experience with upselling and revenue growth strategies.
- A data-driven mindset with the ability to analyse operator performance and take proactive action.
- Familiarity with internal workflows across TAMs, product, and sales team.
- Knowledge of Portuguese, Spanish or German is a plus.
Our Benefits:
- Full-time remote work opportunities and flexible working hours.
- Private insurance.
- Additional 1 Day Off per calendar year.
- Sports program compensation.
- Comprehensive Mental Health Programme.
- Free online English lessons with a native speaker.
- Generous referral program.
- Training, internal workshops, and participation in international professional conferences and corporate events.
Questions about this role
What is the remote policy?
This role offers full-time remote work opportunities.
What level of seniority is this position?
This is a middle-level position requiring at least 2 years of relevant experience.
✓ Drop your CV once, then continue to the employer's application form. Your profile stays here for every recruiter hiring on igamingjobs.