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Role in brief
SOFTSWISS is seeking a Junior Payment Account Manager to enhance payment operations and foster client relationships in a remote role. Ideal candidates have client-facing experience and strong communication skills.
About the role
In this position, you will be part of the Payments Team at SOFTSWISS, focusing on optimizing payment operations and supporting business growth. Your role involves developing long-term relationships with clients and understanding their payment-related needs.
Success in this role requires effective collaboration with various internal teams and a proactive approach to identifying opportunities for improving account management processes. You will monitor key performance metrics and communicate client feedback to ensure high service standards.
Skills that matter here
- client-facing roles: This role requires experience in managing client relationships and understanding their business needs.
- communication skills: Strong communication is essential for collaborating with clients and internal stakeholders.
- analytical skills: You will need to monitor and forecast payment performance metrics.
Who this role suits
- A candidate who has experience in client relationship management or customer success.
- Someone with strong communication and negotiation skills, able to engage effectively with clients.
- An individual who is proactive, eager to learn, and can manage their time well.
From the employer
- Develop and maintain long-term relationships with clients and key stakeholders on the client side.
- Understand client business models, operational processes, and payment-related needs.
- Monitor and forecast key payment performance metrics.
- Create development plans for assigned clients.
- Collaborate with PSP Business Development, Technical teams, Business Account Managers, and other stakeholders to resolve issues and drive successful outcomes.
- Communicate client requirements and feedback to internal teams.
- Identify opportunities to improve account management processes and implement initiatives that enhance efficiency and service quality.
- Experience in client-facing roles involving relationship management, account management, or customer success.
- Strong communication, negotiation, and analytical skills.
- Advanced English proficiency (B2 level or higher).
- Russian native-level proficiency.
- Good understanding of the IT industry and key business processes.
- Strong time management skills.
- A proactive mindset with a strong willingness to learn and grow professionally.
- Nice to Have: Experience in Fintech, Payments, or Payment Service Provider (PSP) environments.
- Previous account management experience.
- Familiarity with the Gambling or iGaming industry.
- Basic understanding of platform functionality and knowledge of Devcode.
- Full-time remote work opportunities and flexible working hours.
- Private insurance.
- Additional 1 Day Off per calendar year.
- Sports benefit.
- Comprehensive Mental Health Programme.
- Free online English lessons with a native speaker.
- Generous referral program.
- Training, internal workshops, and participation in international professional conferences and corporate events.
Questions about this role
What are the remote work policies?
This position offers full-time remote work opportunities with flexible working hours.
What qualifications are needed for this role?
Candidates should have experience in client-facing roles, strong communication skills, and proficiency in English and Russian.
✓ Drop your CV once, then continue to the employer's application form. Your profile stays here for every recruiter hiring on igamingjobs.