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Role in brief
SOFTSWISS is hiring a Junior Account Manager for its Affilka Team, focusing on client support and relationship management in iGaming. Ideal candidates are proactive, client-oriented, and have at least one year of relevant experience.
About the role
As a Junior Account Manager at SOFTSWISS, you will be part of the Affilka Team, dedicated to enhancing client relationships and ensuring product adoption. Your role will involve comprehensive support for the affiliate marketing platform, which integrates with the SOFTSWISS Casino Platform and Sportsbook.
Success in this position means building strong partnerships, effectively resolving technical issues, and providing training sessions to clients. You will collaborate with the development team to prioritize product feedback, ensuring that client needs are met and that they derive maximum value from the platform.
Skills that matter here
- Communication skills: This role requires strong communication skills to effectively support clients and build relationships.
- Analytical skills: You will analyze operational requirements and provide insights to improve client satisfaction.
- Problem-solving skills: Resolving technical issues for clients is a key responsibility in this role.
Who this role suits
- You have a background in account management or client support.
- You thrive in fast-paced environments and can manage stress effectively.
- You are self-organized and can prioritize tasks independently.
- You possess strong verbal and written communication skills in English and ideally Russian.
From the employer
- Full platform support: building strong long-term relationships with partners and key stakeholders
- Understanding business needs and analyzing operational requirements
- Assisting with technical issue resolution
- Providing day-to-day guidance on product usage
- Delivering product training sessions and demonstrations for partners and their teams
- Collaborating with the development team, collecting and analyzing product feedback, and directly contributing to product backlog prioritization
- Creating user guides and product documentation
- Written and spoken English – B2; Russian - native or close to native
- Knowledge of other languages would be a plus
- Strong communication, problem-solving and analytical skills
- Experience as an Account Manager, Support Specialist, or Consultant for at least 1 year
- Ability to work in a fast-paced manner and manage stress
- Self-organization and ability to prioritize tasks
- Ability to work both independently and in a team
- Negotiation experience would be a plus
- Experience in the IT field would be a plus
- Private health insurance
- Sports benefits
- Comprehensive Mental Health Program
- Free English lessons (online)
- Local language courses
- Paid time off
- Maternity leave support
- Referral program rewards
- Upskilling, internal workshops, and participation in professional conferences and corporate events
Questions about this role
What are the remote work policies?
This position is fully remote, allowing for flexibility in your working environment.
What is the required level of experience?
Candidates should have at least one year of experience as an Account Manager, Support Specialist, or Consultant.
✓ Drop your CV once, then continue to the employer's application form. Your profile stays here for every recruiter hiring on igamingjobs.