VIP Account Manager
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Role in brief
Vega Partners, an iGaming performance marketing company, seeks a Junior VIP Account Manager to manage high-value client relationships, focusing on retention and revenue growth through personalized communication and strategic analysis within a remote setting.
About the role
This role involves managing a dedicated portfolio of VIP clients, focusing on their retention and increasing their lifetime value. The work requires daily personalized communication across multiple channels, understanding client behavior, and identifying opportunities for upselling and cross-selling. Success in this position means effectively nurturing these key relationships to drive revenue growth for the company.
The VIP Account Manager will be responsible for analyzing client KPIs and behaviors to inform retention and growth strategies. This involves using an analytical mindset to interpret data and translate it into actionable plans. Collaboration with other teams is also a key aspect, ensuring a coordinated approach to client management and maintaining accurate records within the CRM system.
Vega Partners operates as a performance marketing ecosystem within the iGaming sector, with a presence in over a quarter of global markets. This role contributes directly to the company's revenue objectives by focusing on its most valuable clients. The position is fully remote and offers support for professional development and well-being.
Skills that matter here
- CRM: The role requires maintaining accurate client records and utilizing CRM systems for managing a portfolio of VIP clients.
- customer success: This position focuses on ensuring high-value client satisfaction and retention, aligning with customer success principles.
- account management: The core responsibility involves managing and growing relationships with a personal portfolio of VIP clients.
- analytical skills: The role demands analyzing client behavior and key performance indicators to identify growth and retention opportunities.
- multi-channel communication: This position requires daily personalized communication with VIP clients across various platforms.
Who this role suits
- A person who thrives on building and maintaining strong relationships with high-value clients.
- Someone with a data-driven approach to client management, capable of identifying trends and opportunities.
- An individual comfortable with a remote work environment and a structured shift schedule, including nights.
- A candidate who enjoys a collaborative setting but can independently manage a client portfolio.
From the employer
- Manage a personal portfolio of VIP clients with daily personalised communication
- Analyse client behaviour and KPIs to spot retention and growth opportunities
- Develop upselling and cross-selling strategies to maximise lifetime value
- Collaborate cross-functionally and maintain accurate CRM records
- 1+ year in Account Management, VIP/Retention or Customer Success
- English B2+ — must-have
- Analytical mindset, strong CRM skills, multi-channel communication experience
- Bonus: Intercom or Customer.io experience
- Salary in EUR
- Fully remote
- Shift 2/2, 12h incl. nights
- Medical, sports & education compensation
- Annual salary review | No micromanagement
Questions about this role
What is the remote work policy for this role?
This position is fully remote, allowing candidates to work from any location.
What level of experience is required for this position?
This is a junior-level role, requiring at least one year of experience in account management, VIP/retention, or customer success.
What specific skills are important for this role?
Key skills include strong CRM proficiency, an analytical mindset, and experience with multi-channel communication.
✓ Apply here in a minute. Your application and answers go straight to the hiring person, so you never land in a spam pile.