Role in brief
MOJAM is looking for a VIP Account Manager to enhance relationships with high-value players through personalized engagement and retention strategies. This remote role is ideal for those with experience in managing VIP portfolios.
About the role
In this role, you will take ownership of high-value player portfolios, focusing on building long-term relationships and enhancing player retention. Your proactive outreach and personalized offers will be key to maximizing the lifetime value of your players.
You will analyze player activity and collaborate closely with support and product teams to ensure a seamless experience for VIP members. A strong customer-first approach and independent decision-making skills will be essential for success in this position.
Skills that matter here
- CRM: You will utilize CRM tools to manage player interactions and enhance engagement.
- retention strategies: Your role will focus on implementing effective retention and reactivation strategies for VIP players.
- customer support: Collaboration with support teams will be crucial to address the needs of high-value players.
Who this role suits
- You have a background in managing VIP accounts or high-value segments.
- You are proactive and can make independent decisions to enhance customer experiences.
- You possess strong analytical skills to assess player behavior and activity.
- You thrive in a remote work environment and are comfortable with flexible schedules.
From the employer
What You Will Own:
- Personal relationships with VIP players, built for the long run
- Retention, reactivation and lifetime value across your portfolio
- Proactive outreach: you spot the moment to reach out, you do not wait for a request
- Personalised offers and rewards inside your area of ownership
- Analysis of player activity and behaviour
- Close work with Support and Product teams
What We Are Looking For:
- 2+ years managing your own portfolio of VIP players
- 1+ year with a high-value segment
- Hands-on experience with retention, reactivation and LTV
- Confident with CRM, engagement and support tools
- Advanced or fluent English
- Independent decision making and a strong customer-first approach
- Gaming experience is a big plus. If you are into CS2, definitely a match 🎮
Schedule:
- 2/2, 10:00-22:00 EEST
Format:
- Fully remote
Questions about this role
What is the remote policy?
This position is fully remote.
What level of experience is required?
Candidates should have at least 2 years of experience managing VIP player portfolios.
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