Account Director

About the role

In this role, you will be the primary commercial contact for Tier 1 accounts, leading executive-level engagements and driving growth strategies. Your responsibility includes managing client relationships, forecasting targets, and aligning internal resources to capture new opportunities.

You will also serve as a regional expert, providing insights into the DACH market while collaborating closely with various internal teams. Success in this position hinges on your ability to mentor Account Managers and deliver integrated solutions that meet client needs.

Who this role suits

• A seasoned professional with over 8 years in account management or client-facing roles.
• Someone who thrives in a fast-paced, innovative environment and enjoys mentoring others.
• Fluent in both English and German, with strong communication skills.
• Experienced in managing large client portfolios, particularly in the iGaming or SaaS sectors.

From the employer

Responsibilities

• Own the senior client relationship across your Tier 1 portfolio, acting as the primary commercial point of contact.
• Lead executive-level engagement: negotiate, influence, and align at C-suite level with clients.
• Own and contribute to annual target forecasting, ensuring effective execution against agreed yearly commercial objectives.
• Identify growth and efficiency opportunities and engage the right internal resources to capture them.
• Serve as EveryMatrix's regional expert: country-level insights, regulatory landscape, competitive trends, and future market shifts.
• Understand the interdependencies between EveryMatrix's product verticals to propose integrated solutions.
• Maintain regular two-way communication with Business Unit CPOs to align commercial priorities with product planning.
• Co-create optimal customer growth plans jointly with Managed Services.
• Align pricing and jointly pitch commercial proposals to clients.
• Oversee deployment and delivery of Managed Services and consulting solutions within your accounts.
• Set directions and priorities for Account Managers within your regional pod.
• Provide coaching, mentoring, and performance feedback to grow team capability.
• Report to the Head of Accounts (line manager), collaborating closely with both the Head of Accounts and CCO on strategy, forecasting, and pipeline reporting.
• Deliver reports to management in line with the agreed cadence.

Requirements

• 8+ years of experience in account management, commercial, or client-facing roles, with at least 3 years at Director / Senior Manager level.
• Strong background in the iGaming, SaaS, or B2B technology sector preferred.
• Demonstrated success managing multi-million-euro client portfolios with full commercial accountability.
• Experience working in DACH region with focus on German market is a must have.
• Fluency in English and German required; other language skills are a plus.
• Willingness to travel regularly within the region and to EveryMatrix offices.

Conditions

• Start with a competitive number of annual leave days, increasing as you grow with us.
• Enjoy additional annual sick leave days beyond the legal requirement, with no medical certificate needed for these days.
• Enjoy a flexible hybrid work schedule after your first three months with us.
• Parental support: Additional paid leave to support new parents, with options tailored for maternity and paternity.
• Flexible remote work opportunities during the first months of parenthood.
• Benefits and perks: Monthly lunch allowance, Gym Membership, Access to leading online learning platforms (such as LinkedIn Learning and Udemy for Business), plus an annual budget for external courses or certifications.
• Our office perks include frequent team-building activities in various locations.