Account Manager
Role in brief
EveryMatrix seeks an Account Manager to oversee key client relationships in the iGaming sector, focusing on satisfaction and growth. Ideal candidates have experience in account management and a solid understanding of the iGaming industry.
About the role
EveryMatrix is a leading B2B SaaS provider in the iGaming space, delivering software, content, and services to a global client base. As an Account Manager, you will play a pivotal role in managing client relationships, ensuring their needs are met, and identifying opportunities for growth.
In this role, you will conduct regular check-ins with clients, prepare performance reports, and collaborate with internal teams to deliver tailored solutions. Success means building strong, long-term relationships and effectively communicating the value of EveryMatrix's products to enhance client satisfaction.
Skills that matter here
- CRM software: You will use CRM software to maintain accurate client records and track account performance.
- MS Office Suite: Proficiency in MS Office Suite is essential for preparing reports and presentations for clients and internal stakeholders.
Who this role suits
- Candidates should have a background in account management, preferably within the iGaming industry.
- Strong communicators who can build relationships and collaborate with cross-functional teams will thrive here.
- A proactive problem-solver who can address client needs effectively is essential.
- Willingness to travel for client meetings and industry events is important.
From the employer
What You'll get to do:
- Conduct regular check-ins and business reviews with clients to assess their satisfaction, uncover challenges, and provide solutions.
- Prepare and deliver detailed reports on account health and revenue forecasts by usage metrics, and financial performance to both the client and internal stakeholders.
- Collaborate with the other commercial teams in identifying opportunities for upselling or cross selling our software and services to existing clients.
- Collaborate with the sales team to expand the client portfolio through referrals and networking.
- Stay updated on industry trends and competitors to provide valuable insights to clients.
- Participate in industry events and conferences to expand your knowledge and network.
- Manage and develop relationships with clients within the assigned portfolio, acting as their primary point of contact.
- Work with the Regional Account Director to define client objectives, annual plans, and strategic priorities; ensure effective execution and delivery of agreed commercial goals.
- Partner with the Account Director in planning and delivering Quarterly Business Reviews (QBRs), ensuring alignment on client performance, strategy, and growth opportunities.
- Build and maintain strong, long-term relationships with key clients in the iGaming sector.
- Understand client needs, objectives, and challenges, and translate them into tailored solutions.
- Maintain deep knowledge of EveryMatrix products and effectively communicate their value to clients.
- Collaborate with Product, Technical, and Delivery teams to ensure successful implementation and ongoing service quality.
- Monitor client project progress, proactively resolve issues, and keep stakeholders updated.
- Handle escalations professionally, ensuring timely and effective resolution.
- Conduct regular client check-ins and support structured business reviews (QBRs) to drive satisfaction and identify growth opportunities.
- Maintain accurate and up-to-date records in CRM and internal systems.
- Prepare and deliver reports on account performance, revenue, and growth forecasts.
- Collaborate with Sales and other commercial teams to drive upsell and cross-sell opportunities.
- Support business growth through referrals, networking, and industry engagement.
- Stay informed on industry trends, competitors, and regulatory developments.
- Represent EveryMatrix at industry events and conferences.
What we’re looking for:
- Bachelor's degree in Business, Marketing, or a related field. A master's degree is a plus.
- Proven experience as an Account Manager or similar role in the iGaming industry.
- Good knowledge of the iGaming sector, including industry regulations and trends.
- Excellent communication and interpersonal skills.
- Ability to work collaboratively with cross-functional teams.
- Problem-solving skills and a proactive approach to client needs.
- Proficiency in using CRM software and MS Office Suite.
- Willingness to travel for client meetings and industry events when necessary.
What you can expect of us:
- Hybrid work schedule after your first three months with us (with up to 50 days of work from home per year).
- Benefit from two Free Fridays each year, limited to one per quarter.
- Access to Gym.
- Access to online learning platforms like Udemy for Business and LinkedIn Learning, and a budget for external training.
- Access to an Employee Assistance Program through TELUS Health.
- At EveryMatrix, we're committed to creating a supportive and inclusive workplace where you can thrive both personally and professionally.
Questions about this role
Is this position remote?
The role has a hybrid work schedule after the first three months, allowing for up to 50 days of remote work per year.
What qualifications are required for this role?
A bachelor's degree in Business, Marketing, or a related field is required, along with proven experience in account management within the iGaming industry.
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