Customer Support Specialist

Remote $800+ junior English B2 1 month ago full-time quality 7/10

Handle player inquiries via Live Chat and Email in English and/or Spanish.
Advise on registration, verification (KYC), payments, bonuses, and platform functionality.
Adhere to SLA for response speed and communication quality.
Document recurring issues and relay information to the product team.
Participate in creating and updating the knowledge base (FAQ).
Interact with payment providers on disputed transactions as needed.
Ensure a high level of customer service and maintain a positive user experience.

At least 1 year of experience in Customer Support in the iGaming sector.
Proficiency in English and/or Spanish sufficient for written communication.
Strong written communication skills and developed interpersonal skills.
Ability to handle conflict situations and maintain a customer-oriented approach.
Understanding of KYC processes, payment systems, and bonus mechanics.
Willingness to work in shifts, including evening and night shifts.
Proficiency in CRM systems and support tools is a plus.

Similar jobs