Country Manager (Argentina) — Customer Support
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Role in brief
An international iGaming platform is looking for a Country Manager for Customer Support in Argentina. This role involves managing the support team, ensuring service quality, and improving processes. Candidates with team management experience and strong communication skills in Spanish should apply.
About the role
This position focuses on overseeing user support operations in Argentina for an expanding international iGaming platform. The Country Manager will be responsible for leading the support team, ensuring high service quality, and implementing effective processes to enhance user satisfaction.
The role requires managing various support channels, training team members, and addressing complex user issues. Success in this position entails maintaining key performance metrics and effectively relaying user feedback to the product team to drive improvements.
Skills that matter here
- team management: The role requires managing and developing a support team as the organization grows.
- communication skills: Strong communication skills are essential for interacting with users and team members.
- customer orientation: A focus on customer satisfaction is crucial for addressing user needs effectively.
Who this role suits
- Someone with a background in customer support and team leadership.
- A candidate who thrives in a fast-paced, growing environment.
- An individual who is proactive in improving processes and implementing solutions.
- A professional comfortable with remote work and managing operations from a distance.
From the employer
- Manage the support team (operators, team leads as growth occurs)
- Monitor service quality: response speed, issue resolution, user satisfaction
- Organize support operations (chats, email, tickets)
- Train and develop the team
- Handle complex cases and assist in their resolution
- Work with user feedback and relay it to the product team
- Control key metrics (response time, resolution time, etc.)
- Improve processes and implement simple automation
- 2-3 years of experience in support
- Team management experience (team lead/senior specialist)
- Ability to establish processes and bring order to operations
- Good communication skills and customer orientation
- Fluent Spanish, intermediate English
- Competitive salary + bonuses
- Remote work
- Opportunity to build support your way
- Fast-growing international team
Questions about this role
What is the remote policy?
This role is fully remote.
What level of experience is required?
Candidates should have 2-3 years of experience in support and team management.
How can I apply for this position?
Interested candidates can apply through the company's website at https://igpgaming.com/.
✓ Apply here in a minute. Your application and answers go straight to the hiring person, so you never land in a spam pile.