Country Manager (Argentina) — Customer Support

International iGaming Platform · website
Remote middle English B1 1 month ago full-time
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  • Manage the support team (operators, team leads as growth occurs)
  • Monitor service quality: response speed, issue resolution, user satisfaction
  • Organize support operations (chats, email, tickets)
  • Train and develop the team
  • Handle complex cases and assist in their resolution
  • Work with user feedback and relay it to the product team
  • Control key metrics (response time, resolution time, etc.)
  • Improve processes and implement simple automation
  • 2-3 years of experience in support
  • Team management experience (team lead/senior specialist)
  • Ability to establish processes and bring order to operations
  • Good communication skills and customer orientation
  • Fluent Spanish, intermediate English
  • Competitive salary + bonuses
  • Remote work
  • Opportunity to build support your way
  • Fast-growing international team
Apply now →

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