L1 Technical Support Engineer

• Accept partner inquiries via chat;
• Determine the type and priority of the issue;
• Resolve issues within L1 responsibility;
• Check information in systems and knowledge base;
• Request missing data if insufficient;
• Forward complex cases to L2 with complete information;
• Monitor your inquiries until fully resolved.

• Responsibility and attention to detail;
• Proficient written communication;
• Ability to work according to regulations and internal instructions;
• Ability to analyze information and make decisions within your responsibility;
• Willingness to handle a large volume of inquiries;

Preferred:

• Experience in technical support;
• Experience with Jira, Confluence, or similar systems;
• Experience in iGaming.

• Remote format: 2/2 schedule;
• Salary in USD, rubles;
• Flexible start time GMT-3;
• Opportunities for development and qualification improvement.