Support Specialist L2
Remote
English B2
1 month ago
full-time
- Consulting partners through internal communication channels;
- Debugging and integrating APIs;
- Finding and resolving technical errors;
- Monitoring product performance using Grafana and Kibana;
- Handling messages about issues and bugs;
- Maintaining and updating the internal knowledge base;
- Preparing incident reports.
- English level from B2, excellent verbal and written communication skills;
- Minimum 1 year of experience in a similar position;
- Experience in supporting web applications;
- Experience in API testing (Postman or Insomnia);
- Experience with browser DevTools (Network, Console, Application, etc.);
- Knowledge of MS Exchange, MS Office 365, and MS Outlook;
- Experience with Jira and Confluence;
- Experience in analyzing and interpreting logs (Kibana, Grafana);
- Bachelor's degree in Computer Science, Information Technology, Engineering, or related field.
- Shift schedule day/night 2/2 for 12 hours;
- Interesting tasks and a professional team;
- Opportunities for professional growth;
- Paid vacation and sick leave.
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