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Role in brief
iGaming is seeking a German-speaking Call Center Agent focused on customer retention. This remote role involves engaging with clients to prevent churn and enhance their experience. Candidates with call center or sales experience, especially in iGaming, should apply.
About the role
As a Call Center Agent, you will connect with a warm client base through outgoing calls to address concerns and offer personalized bonuses. Your role is crucial in retaining players and ensuring their satisfaction with the service.
You will work in a fully remote environment, allowing for flexibility while maintaining a focus on customer interaction. Success in this position means effectively resolving issues and creating a positive experience for clients, contributing to the overall retention strategy.
Skills that matter here
- German language: This role requires fluency in German at a B2+ level to effectively communicate with clients.
- CRM: You will be responsible for keeping interaction history in the CRM system to track client engagement.
Who this role suits
- A candidate with at least one year of experience in call centers or sales.
- Someone who can communicate effectively in both German and either Russian or English.
- A proactive individual willing to work evening or night shifts.
- A person who thrives in a non-micromanaged environment and values transparent development.
From the employer
- Outgoing calls to a warm client base to prevent churn.
- Offering personalized conditions, bonuses, and resolving player issues.
- Handling complaints and turning negativity into positivity.
- Keeping interaction history in CRM.
- Experience in call centers or sales for at least 1 year (iGaming background is a huge plus).
- German language at B2+ level (mandatory).
- Russian or English language at B2 for internal communications.
- Willingness to work evening/night shifts: from 15:00 to 23:00 or from 19:00 to 04:00 (GMT+3).
- 100% remote work format.
- DMS package and compensation for sports, English, or training expenses.
- Bonuses for referrals and gifts for personal celebrations.
- No micromanagement and a transparent development tracker.
Questions about this role
Is this position remote?
Yes, this role is fully remote.
What level of experience is required?
Candidates should have at least one year of experience in call centers or sales.
What languages do I need to speak?
Fluency in German at B2+ level is mandatory, along with B2 proficiency in Russian or English for internal communications.
✓ Apply here in a minute. Your application and answers go straight to the hiring person, so you never land in a spam pile.