Support Manager — LATAM
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Role in brief
This iGaming company seeks a Support Manager for LATAM markets to enhance player communication and customer experience. Candidates with customer support experience in the iGaming sector, particularly with LATAM players, should consider applying.
About the role
As a Support Manager, you will focus on improving player communication and resolving inquiries for the LATAM markets. Your role includes assisting with platform operations, bonuses, and payment-related issues, ensuring players receive timely support.
This position offers the chance to work remotely without trackers and engage directly with product and technical teams. You will play a crucial role in shaping support processes during the launch stage of the online operator, allowing for quick decision-making and minimal bureaucracy.
Skills that matter here
- Customer Support experience: This role requires at least one year of experience in customer support, specifically within the iGaming industry.
- Spanish language proficiency: Fluency in Spanish is highly beneficial, particularly for direct communication with LATAM players.
- Attention to detail: You will need to carefully handle payments and user data to ensure accuracy.
- Problem-solving: Independence and a proactive approach to resolving issues are essential for success in this role.
- Written communication: Proficient written communication is necessary for effectively assisting players and addressing concerns.
Who this role suits
- Has at least one year of customer support experience in the iGaming industry.
- Possesses a strong understanding of LATAM player needs and preferences.
- Demonstrates a calm demeanor when interacting with dissatisfied players.
- Values independence and is motivated to solve problems proactively.
From the employer
- Handle player inquiries via chat and email;
- Consult on platform operations, bonuses, tournaments, and gaming questions;
- Assist with payments: check receipts, statements, transaction IDs, and escalate complex cases;
- Conduct initial diagnostics of technical issues and report bugs to the development team;
- Support users until their issues are fully resolved;
- Work with internal admin tools and support instruments.
- At least 1 year of experience in Customer Support in igaming;
- Experience with players from LATAM is mandatory;
- Spanish language is a big plus, especially if used directly in work;
- Attention to detail when handling payments and user data;
- Proficient written communication and ability to calmly interact with dissatisfied players;
- Independence and willingness to solve problems rather than just escalate tickets;
- Ability to quickly understand new processes and tools.
- Remote work without trackers;
- Night shifts according to GMT+3, schedule to be discussed during the interview;
- Opportunity to work with a product at the launch stage and influence support processes;
- Direct interaction with product and technical teams;
- Ability to propose ideas and influence customer experience;
- Quick decision-making without unnecessary bureaucracy.
Questions about this role
What is the remote work policy?
The position is fully remote without trackers, allowing for flexible work arrangements.
What are the working hours?
Night shifts are required according to GMT+3, with the schedule to be discussed during the interview.
How can I apply for this position?
Interested candidates can apply through the company's website at https://igaming.company.
✓ Apply here in a minute. Your application and answers go straight to the hiring person, so you never land in a spam pile.