Customer Service Agent
Remote
English ANY
5 days ago
full-time
- Support customers via email, live chat, and telephone in Spanish and English.
- Work closely with the team to achieve high customer satisfaction and KPI targets.
- Manage and maintain customer accounts.
- Translate promotional content and customer surveys into the local language when required.
- Request, review, verify, and store customer documentation in line with regulatory requirements.
- Perform KYC checks, customer risk assessments, and monitor suspicious activity.
- Follow company policies related to player safety, protection, fraud prevention, and responsible gaming.
- Strong written and verbal communication skills in Spanish and English.
- Previous experience in customer service (face-to-face, online, or phone-based).
- Strong attention to detail and ability to multitask.
- Good knowledge of Microsoft Office tools.
- Ability to work independently and meet deadlines.
- Team player with a customer-centric mindset.
- Fun and dynamic work environment.
- Opportunity to work in a millennial-driven company with a strong team spirit.
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