Customer Service Agent
Role in brief
Betsson Group seeks a remote Customer Service Agent in Buenos Aires to provide support in Spanish and English, manage accounts, and perform KYC checks, ensuring regulatory compliance. This role suits detail-oriented individuals with prior customer service experience.
About the role
This Customer Service Agent role at Betsson Group focuses on delivering high-quality support to customers across Latin America. The position involves handling inquiries via email, live chat, and telephone in both Spanish and English. A core aspect of the role is maintaining customer satisfaction and meeting key performance indicators, working within a team-oriented environment.
Beyond direct customer interaction, the agent is responsible for managing customer accounts and ensuring compliance with iGaming regulations. This includes translating promotional content, processing customer documentation, and conducting Know Your Customer (KYC) checks and risk assessments. The role also involves monitoring for suspicious activity and upholding company policies related to player safety, fraud prevention, and responsible gaming.
Success in this position requires a strong customer-centric approach, coupled with meticulous attention to detail. The agent must be capable of working independently to meet deadlines while also collaborating effectively with the team. A solid understanding of compliance procedures, particularly around KYC and responsible gambling, is essential for navigating the regulatory landscape of the iGaming industry.
Skills that matter here
- customer service: This role is centered on providing direct support to customers across multiple communication channels.
- communication: Strong written and verbal skills in Spanish and English are essential for interacting with customers and translating content.
- Microsoft Office: Good knowledge of these tools is required for daily operational tasks and administrative duties.
Who this role suits
- A person who thrives on direct customer interaction and is proficient in both Spanish and English.
- Someone with a keen eye for detail, capable of managing multiple tasks while adhering to regulatory guidelines.
- An individual who is comfortable working independently but also values team collaboration to achieve shared goals.
From the employer
- Support customers via email, live chat, and telephone in Spanish and English.
- Work closely with the team to achieve high customer satisfaction and KPI targets.
- Manage and maintain customer accounts.
- Translate promotional content and customer surveys into the local language when required.
- Request, review, verify, and store customer documentation in line with regulatory requirements.
- Perform KYC checks, customer risk assessments, and monitor suspicious activity.
- Follow company policies related to player safety, protection, fraud prevention, and responsible gaming.
- Strong written and verbal communication skills in Spanish and English.
- Previous experience in customer service (face-to-face, online, or phone-based).
- Strong attention to detail and ability to multitask.
- Good knowledge of Microsoft Office tools.
- Ability to work independently and meet deadlines.
- Team player with a customer-centric mindset.
- Fun and dynamic work environment.
- Opportunity to work in a millennial-driven company with a strong team spirit.
Questions about this role
What is the remote work policy for this position?
This is a remote position, specifically for candidates located in Buenos Aires.
What level of experience is required for this role?
Candidates should have previous experience in customer service, whether face-to-face, online, or phone-based.
How does this role contribute to regulatory compliance?
The role involves performing KYC checks, customer risk assessments, monitoring suspicious activity, and adhering to policies on player safety and responsible gaming.
✓ Drop your CV once, then continue to the employer's application form. Your profile stays here for every recruiter hiring on igamingjobs.