Team Lead for Payment Disputes and Fraud

About the role

The Team Lead for Chargeback & Fraud will oversee the entire process of managing payment disputes and fraud prevention, specifically targeting the Indian market. This role requires developing antifraud rules and improving KYC processes to minimize chargebacks, ensuring compliance with local regulations.

In this hybrid role, you will lead a team while collaborating with banks, payment service providers, and other departments to enhance antifraud measures. Success in this position involves adapting to regulatory changes and effectively monitoring fraud metrics to drive improvements in the company's payment processes.

Skills that matter here

• SQL: This role uses SQL to develop antifraud rules and analyze data to improve payment processes.
• Excel: Excel is utilized for preparing reports and monitoring key fraud metrics.
• data analysis: Data analysis is critical for developing antifraud strategies and understanding chargeback trends.

Who this role suits

• A professional with 3-5 years of experience in fraud and chargebacks in high-risk sectors.
• Someone who has a strong understanding of the Indian payment landscape and regulatory requirements.
• An analytical thinker with proven team management skills and the ability to adapt to changing regulations.

From the employer

• Lead the full cycle of Chargeback & Fraud for India, manage the team and control SLA;
• Develop antifraud rules and scoring based on data analysis;
• Implement and improve KYC processes to reduce chargeback levels;
• Monitor key fraud metrics and prepare reports;
• Adapt processes to regulatory changes in India (RBI, Payment and Settlement Systems Act);
• Interact with banks, PSPs, and payment systems regarding dispute resolution;
• Collaborate with other teams on the development of antifraud processes.

• 3–5 years of experience in Fraud / Chargebacks in high-risk industries;
• Mandatory experience with the Indian market;
• Understanding of UPI, IMPS, Paytm, PhonePe, and RBI requirements;
• Experience in team management or antifraud processes;
• Proficient in SQL and Excel;
• Strong analytical skills;
• Conversational English.

• Office or hybrid work format in Moscow or Cyprus;
• Salary based on experience and candidate's financial expectations;
• Health insurance with dental coverage for employees in Moscow;
• Partial fitness compensation;
• Corporate sports activities and tournaments;
• Free tickets to sporting events;
• Participation in internal events with company ambassadors and partners.