Data Support Team Lead

About the role

This Data Support Team Lead role is central to maintaining the integrity of data across BrainRocket's casino operations. The successful candidate will lead a team of specialists, serving as the primary contact for all data-related incidents and escalations. This involves ensuring high data quality for gaming, player, and financial datasets, and proactively monitoring data pipelines to resolve discrepancies.

The position requires deep technical expertise in SQL, including the ability to write and optimize complex queries for analysis and troubleshooting. Collaboration is key, as this role works closely with Data Engineers, Analysts, Product, and Operations teams. Success will be measured by the ability to improve data support processes, meet SLAs, and drive continuous improvement initiatives based on recurring issues.

Candidates should be prepared for a dynamic work environment, potentially including an on-call rotation, given the 24/7 nature of casino operations. The role demands strong leadership to mentor and develop the team, coupled with analytical and problem-solving skills to manage large datasets and uphold data warehousing concepts.

The salary for this position ranges from $55,000 to $88,000 annually, with competitive remuneration and annual reviews.

Skills that matter here

• SQL: Mandatory for writing complex queries, optimizing performance, and troubleshooting data issues.
• data analysis: Used for understanding data trends, identifying problems, and supporting casino operations.
• data operations: Involves managing the day-to-day processes that ensure data quality and availability.
• data support: The core function of the role, providing assistance and resolution for data-related incidents.
• data pipelines: Monitoring and resolving issues within the automated flow of data from source to destination.
• ETL processes: Understanding how data is extracted, transformed, and loaded to ensure accuracy and efficiency.

Who this role suits

• A leader who enjoys mentoring and developing team members.
• Someone with a meticulous eye for detail and a strong sense of ownership over data quality.
• An individual who thrives in a fast-paced, operational environment, potentially with on-call duties.
• A problem-solver who can manage multiple tasks and stakeholders under pressure.

From the employer

• Lead, mentor, and develop a team of Data Support Specialists.
• Act as the main point of contact for data-related incidents, requests, and escalations.
• Ensure high data quality and integrity across gaming, player, and financial datasets.
• Write, optimize, and maintain complex SQL queries for data analysis and troubleshooting.
• Monitor data pipelines and resolve data discrepancies or failures.
• Collaborate with Data Engineers, Analysts, Product, and Operations teams.
• Implement and improve data support processes, SLAs, and documentation.
• Analyze recurring issues and drive continuous improvement initiatives.
• Participate in on-call rotation if required.

• 3+ years of experience in data support / data operations / analytics.
• 1+ year of experience in a leadership or team lead role.
• Strong proficiency in SQL (mandatory) – ability to write complex queries, joins, window functions, and optimize performance.
• Experience working with large datasets and relational databases (e.g., PostgreSQL, MySQL, MS SQL Server).
• Understanding of data pipelines, ETL processes, and data warehousing concepts.
• Strong analytical and problem-solving skills.
• Experience in the casino, iGaming, or gaming industry is highly preferred.
• Ability to work in a fast-paced, 24/7 operational environment.
• Strong leadership and team management skills.
• Excellent communication and stakeholder management.
• Ability to prioritize and manage multiple tasks under pressure.
• Detail-oriented with a strong sense of ownership.

• Learning and development opportunities and interesting challenging tasks.
• Relocation package (tickets, staying in a hotel for 2 weeks and visa relocation support for our employees and their family members).
• Private medical coverage including inpatient, outpatient, dental care, annual check-ups, maternity support.
• Sport membership benefit (the most diverse sports and wellness offering in Europe with more than 50+ activities).
• Opportunity to develop language skills and partial compensation for the cost of English and Spanish language classes (for localization purposes).
• Birthday celebration present.
• Time for proper rest, with 24 non-business days per year and additional 6 paid sick days.
• Competitive remuneration level with annual review.
• Teambuilding activities.