VIP Retention Manager
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Role in brief
An iGaming company is looking for a VIP Retention Manager to enhance player retention and lifetime value through personalized offers and relationship management. Candidates with VIP management experience in online casinos should apply.
About the role
This role focuses on building long-term relationships with VIP players to enhance their retention and increase their lifetime value. The VIP Retention Manager will develop and implement retention strategies, analyze player behavior, and create tailored offers such as cashback and bonuses.
Collaboration is key in this position, as the manager will work closely with teams in CRM, Payments, Fraud, and Support. Success in this role will be measured by achieving KPIs related to retention, reactivation, and revenue growth within the VIP segment.
Skills that matter here
- VIP Management: This role requires specific experience in managing VIP players and understanding retention mechanics.
- CRM: Experience with CRM systems is essential for developing personalized offers and managing player relationships.
- Analytical Skills: Strong analytical skills are needed to assess player behavior and optimize retention strategies.
- Communication Skills: Effective communication with players via various channels is crucial for maintaining and enhancing VIP relationships.
Who this role suits
- A candidate with 1-2 years of experience in VIP retention within the iGaming sector.
- Someone who thrives in a remote work environment and is comfortable collaborating with international teams.
- A person who is analytical and enjoys developing strategies based on player data and behavior.
- An individual familiar with the online casino landscape, particularly in the Uzbekistan market.
From the employer
- Work with the VIP base and build long-term relationships with players
- Develop retention and reactivation mechanics
- Analyze player behavior, deposits, GGR/NGR, and activity
- Create personalized offers: cashback, free spins, bonuses, and quests
- Communicate with players via Telegram, WhatsApp, chats, and calls
- Manage churn-risk and reactivate inactive VIPs
- Collaborate with CRM, Payments, Fraud, and Support
- Achieve KPIs for retention, reactivation, and revenue
- 1-2 years of experience in VIP Retention / VIP Management in iGaming
- Mandatory experience specifically with online casinos
- Experience with VIP bases and retention mechanics
- Understanding of bonus policies and personalized offers
- Experience with CRM
- Strong communication and analytical skills
- Experience in the Uzbekistan market is a big plus
- Remote work format
- Own licensed product
- International team
- Conditions discussed individually
Questions about this role
Is this position remote?
Yes, this role is fully remote.
What level of experience is required?
Candidates should have 1-2 years of experience in VIP Retention or VIP Management specifically in online casinos.
✓ Apply here in a minute. Your application and answers go straight to the hiring person, so you never land in a spam pile.
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