Senior Responsible Gaming Officer

About the role

In this role, you will manage responsible gaming policies and data reporting, ensuring compliance with regulatory standards while enhancing player protection. You will collaborate with various departments to integrate RG practices into market strategies, making sure that the company's operations align with evolving regulations.

As part of a diverse team at Kaizen Gaming, you will be responsible for monitoring regulatory developments, conducting risk assessments, and preparing compliance reports. Your work will help to uphold the company's commitment to responsible gaming and player safety across its global operations.

Skills that matter here

• Law: This role requires a strong understanding of legal frameworks related to responsible gaming and compliance.
• Compliance: You will manage compliance strategies and respond to regulatory inquiries to ensure adherence to industry standards.
• Data Analytics: Utilizing data analytics tools will help you track KPIs and improve RG policies based on player behavior.
• Governance: You will oversee governance metrics and ensure that RG policies are documented and transparent.
• Responsible Gaming: Your expertise will be crucial in developing and implementing effective responsible gaming practices.
• Business Administration: A background in business administration will support your understanding of market strategies and compliance needs.

Who this role suits

• Background in governance, compliance, or responsible gaming, preferably in regulated industries.
• Strong analytical thinker with excellent communication and organizational skills.
• Experience in cross-functional collaboration and stakeholder management.
• Culturally aware, with the ability to localize policies for diverse markets.

From the employer

What You Will Do

• Manage RG Policies and Data Reporting
• Collaborate with the Regulatory Compliance Officer to develop and localize RG policies and processes in line with industry and regulatory standards across assigned markets.
• Maintain comprehensive documentation of RG policies, regulatory submissions, and compliance activities, ensuring transparency for assigned markets.
• Define and track KPIs and metrics to measure the effectiveness of compliance reporting and RG monitoring initiatives.
• Prepare and present regular reports on RG compliance and governance metrics, providing insights and recommendations tailored to each market's specific needs.

• Ensure Regulatory Compliance and Manage Risks
• Monitor regulatory developments in RG to keep assigned markets in compliance with current and anticipated regulations.
• Conduct regular risk assessments for assigned markets and implement measures to address RG-related risks.
• Respond to regulatory requests, including audits and compliance inquiries, for each assigned market to maintain high standards of regulatory interaction.

• Support International Expansion and New Market Requirements
• Act as the RG lead on expansion projects, ensuring RG standards are integrated into market entry strategies (“compliance by design”).
• Conduct gap analysis to identify specific compliance needs for new or re-regulated markets.
• Maintain and manage localized RG Product Requirements Document and update Terms & Conditions (T&Cs) as needed for compliance in each assigned market.

• Implement and Oversee Behavioral Monitoring Tools
• Ensure tools meet localized business needs for player risk identification in each market.
• Develop expertise in using these tools for assigned markets to provide effective oversight and insights into player behavior.
• Oversee knowledge transfer process to the Operations Back Office (BKO) team, who will take over daily operations, with an emphasis on localized requirements.
• Leverage data-driven insights to improve policies and identify behavioral trends.

• Align with Cross-functional Teams on RG Needs
• Keep stakeholders informed of regulatory changes, RG processes, and business impacts of new requirements.
• Collaborate closely with Commercial, Marketing, Technology, Compliance, Technical Compliance and Product to embed RG practices across departments, tailoring approaches to market-specific needs.
• Clearly communicate RG and regulatory requirements to both internal and external stakeholders.

• Training Responsibility
• Develop and deliver training programs for employees on RG standards and monitoring tools.
• Ensure teams understand RG policies and practices, reinforcing compliance and awareness throughout the organization.

• Continuous Improvement
• Stay informed about the latest research, trends, and innovations in responsible gaming.
• Recommend and implement best practices to continuously improve the organization’s RG framework and meet evolving standards.

What You Will Bring

• Bachelor’s degree in Law, Business Administration, Social Sciences, or a related field.
• Minimum of 2 years in governance, compliance, or responsible gaming, ideally within the gaming, financial, or regulatory sectors.
• Strong understanding of RG frameworks, industry standards, and regulatory requirements.
• Proven experience in cross-functional stakeholder management, especially in regulated industries.
• Excellent analytical, communication, and organizational skills.
• Cultural awareness and experience in localizing policies across diverse markets.
• Demonstrated AI-first mindset, actively leveraging AI tools and assistants to improve productivity, problem-solving and decision-making.

Nice to Have

• Experience with data analytics and monitoring tools.
• Familiarity with business continuity planning, especially in high-growth or expansion-focused environments.
• Professional certifications in compliance, governance, or risk management (e.g., CCEP, CRMP) are considered an advantage.

Kaizen Gaming Perks

• Hybrid way of working
• A buddy will support you with your onboarding
• Competitive pay and bonus scheme
• Private health insurance for you and your family
• Developmental 360° feedback framework
• Unlimited access to Udemy & continuous training
• Family Support