Benefits Program Coordinator/ Lead

About the role

In this role, you will oversee the administration of health, welfare, retirement, and wellness programs for U.S.-based employees. You will help design and lead the transformation of these benefits while ensuring compliance with various regulations. Your responsibilities will also include responding to employee inquiries and coordinating leave cases with external vendors.

You will work within a collaborative team environment that emphasizes innovation and continuous improvement. Success in this position means maintaining accurate benefits data, supporting employees through transitions, and identifying opportunities for operational efficiency. Your contributions will play a crucial role in enhancing the overall employee experience and supporting IGT's HR transformation initiatives.

The salary range for this role is between $92,430 and $105,000, reflecting the expertise required in benefits administration.

Skills that matter here

• Human Resources: This role requires a strong HR background to manage employee benefits and compliance.
• Benefits Administration: You will oversee various employee benefit programs and ensure they are effectively administered.
• Compliance: Maintaining compliance with federal, state, and local regulations is a key responsibility.
• HRIS: Utilizing HRIS systems like SuccessFactors is essential for managing employee records and benefits data.
• Microsoft Office: Proficiency in Microsoft Office is needed for various administrative tasks and reporting.

Who this role suits

• A professional with 6-9 years of experience in benefits administration or HR operations.
• Detail-oriented individuals who excel in compliance and risk management.
• Someone who thrives in a fast-paced environment and can manage multiple priorities.
• Strong communicators who can handle sensitive information with discretion.

From the employer

Benefits Administration

• Administer health, welfare, retirement, and wellness programs for U.S.-based employees, including helping to lead and design ongoing transformation and integration of company benefits.
• Process benefits transactions and ensure accuracy and integrity of employee benefits data.
• Coordinate with vendors, Payroll, People & Culture, and internal stakeholders to support benefits administration activities.
• Support annual open enrollment activities including employee communications, system testing, education sessions, and issue resolution.
• Own benefits continuation and employee communications during leave events.
• Respond to employee and manager benefit inquiries while delivering a high level of customer service and support.

Leave of Absence (Vendor-Supported Model)

• Serve as one of the primary points of contact for employees and managers regarding leave-related inquiries and processes.
• Coordinate leave cases with external vendors, ensuring timely initiation, case management, and resolution.
• Act as liaison between employees, managers, vendors, Payroll, and People & Culture throughout the leave lifecycle.
• Monitor leave cases from initiation through return-to-work while ensuring timely follow-up and communication.
• Review vendor outputs and leave documentation for accuracy and escalate discrepancies or concerns as appropriate.
• Coordinate return-to-work activities, communications, and system updates.
• Support accommodations processes in partnership with People & Culture and Legal teams.

Compliance & Risk Management

• Follow established benefits and leave administration processes, policies, and standard operating procedures.
• Maintain accurate, audit-ready documentation and records related to benefits and leave administration.
• Escalate potential compliance concerns, risks, or process gaps to appropriate stakeholders.
• Ensure compliance with applicable federal, state, and local regulations including FMLA, ADA, COBRA, HIPAA, ERISA, and company policies.

Systems & Service Delivery

• Utilize SuccessFactors, ServiceNow, and vendor systems to support benefits and leave administration activities.
• Ensure data integrity, process accuracy, and adherence to service level agreements (SLAs).
• Maintain and audit employee records within HRIS and benefits systems to support operational excellence.

Continuous Improvement

• Maintain standard operating procedures (SOPs), process documentation, and knowledge base materials.
• Identify opportunities for process improvement, operational efficiency, and enhanced employee experience.
• Support benefits and leave administration standardization initiatives across the organization.
• Participate in projects, system enhancements, and process improvement initiatives as needed.

• Bachelor’s degree in Human Resources, Business Administration, or related field, or equivalent combination of education and experience.
• 6–9 years of progressive experience in benefits administration, leave administration, HR operations, or total rewards support.
• Strong knowledge of U.S. employee benefits programs, leave administration practices, and compliance requirements.
• Experience working within a vendor-supported leave administration model preferred.
• Experience utilizing HRIS, case management, and benefits administration systems such as SuccessFactors and ServiceNow.
• Strong analytical, organizational, and problem-solving skills with exceptional attention to detail.
• Excellent communication and interpersonal skills with the ability to handle sensitive and confidential information professionally.
• Ability to manage multiple priorities and work independently in a fast-paced environment.
• Proficiency with Microsoft Office applications including Excel, Word, PowerPoint, and Outlook.
• CEBS, PHR, SHRM-CP, or related certification preferred.

• Opportunity to support employees through impactful benefits and wellness programs within a global organization.
• Exposure to enterprise-wide HR transformation and integration initiatives.
• Collaborative environment focused on innovation, continuous improvement, and employee experience.
• Career development opportunities within a growing Total Rewards and HR organization.