Game Integrity & Operational Assurance Manager

About the role

In this role, you will lead the creation of an operational assurance function that ensures the integrity of games within PlayDigital. You will monitor risks, investigate anomalies, and develop frameworks to enhance operational resilience across regulated markets. Collaboration with various teams will be essential to establish governance and control standards.

The position requires a strategic mindset to define monitoring strategies and implement intelligent solutions for risk detection. You will also be responsible for maintaining compliance with regulatory obligations and supporting audits. This role begins as an individual contributor, with opportunities to grow the function over time.

Skills that matter here

• operational risk: You will monitor and manage risks to ensure game integrity and operational efficiency.
• fraud management: The role involves leading investigations into fraud and unusual player behavior.
• investigations: You will conduct investigations into operational incidents and significant wins.
• compliance: Ensuring adherence to regulatory standards will be a key responsibility.
• data analytics: You will analyze data to identify trends and develop monitoring frameworks.
• SQL: Advanced SQL skills will be necessary for data analysis and reporting.

Who this role suits

• A detail-oriented professional with a strong analytical mindset.
• Someone who thrives in a collaborative environment and can effectively manage stakeholders.
• An individual with a proven track record in operational risk or compliance within regulated industries.
• A proactive problem-solver who is comfortable building new functions and processes.

From the employer

Game Integrity & Operational Assurance

• Establish and lead the Game Integrity & Operational Assurance function, developing its frameworks, governance processes and control standards.
• Monitor game and platform activity to identify integrity concerns, operational risks and control weaknesses. Lead investigations into game defects, operational incidents and unusual player or transactional activity, delivering root-cause analysis, corrective actions and continuous improvements.

Large Wins & Fraud Investigations

• Own the framework for monitoring, validating and investigating significant wins and unusual payouts.
• Lead investigations into large wins, jackpots, promotional abuse, fraud, collusion and player exploitation. Define investigation standards, escalation pathways and service-level expectations.
• Coordinate reviews across Operations, Product, Development, Compliance and external suppliers. Support operator, customer and regulatory enquiries relating to significant wins and integrity events.

Risk Monitoring, Data Analytics & AI

• Define and maintain key risk indicators, operational risk metrics and monitoring methodologies covering RTP variance, payout anomalies, game configuration issues, fraud, promotional abuse and operational failures.
• Set the data strategy and requirements for dashboards, monitoring systems and investigation tools. Drive automation, predictive monitoring, anomaly detection and AI-enabled risk identification.
• Partner with Data Engineering, Product and Development to implement intelligent monitoring solutions and produce actionable insights. Evaluate emerging technologies and analytical techniques to strengthen detection, reduce false positives and enable proactive risk management.

Regulatory & Compliance Assurance

• Ensure operational assurance processes meet regulatory obligations and internal control requirements.
• Support regulatory reporting, audits, supplier reviews and external assessments, while maintaining awareness of evolving expectations across jurisdictions.

Leadership

• Build and evolve the function, initially as an individual contributor, while creating a roadmap for future team growth.
• Establish operational standards, governance frameworks and success measures. Promote accountability, operational excellence and risk awareness across the organization.

Required Experience & Skills

• Significant experience in operational risk, fraud management, investigations, operational assurance, compliance or a related discipline.
• Proven ability to lead complex investigations, conduct root-cause analysis and implement effective corrective actions.
• Strong analytical skills, with experience interpreting large datasets, identifying trends and translating insights into practical solutions.
• Demonstrated experience designing monitoring frameworks, operational controls and governance processes.
• Advanced proficiency in SQL, Power BI, Tableau or equivalent analytical tools.
• Strong stakeholder management skills, with the ability to translate business needs into operational and technical requirements.
• Proven success in building new functions, capabilities or processes.

Preferred Experience

• Experience in online gaming, casino operations, gaming compliance, fraud analytics or another regulated technology environment.
• Strong knowledge of casino game mechanics, RTP, volatility and player behaviour.
• Experience conducting game integrity reviews and investigating large wins, unusual payouts and fraud.
• Familiarity with anomaly detection, predictive analytics, machine learning and operational risk modelling.
• Experience working with gaming suppliers, platform providers and regulators.