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Role in brief
SOFTSWISS is looking for a Junior PSP Support Agent to maintain stable payment operations and enhance transaction processing. Candidates with a technical background and language skills in English and Russian should apply.
About the role
As a Junior PSP Support Agent at SOFTSWISS, you will be part of the PSP Support Team, focusing on ensuring reliable payment operations across various systems. You will process requests, monitor payment stability, and analyze incidents to improve performance.
This role involves collaboration with multiple internal teams and requires a shift schedule, including some night shifts. Success in this position means effectively resolving payment-related issues and contributing to the overall reliability of the payment systems.
Who this role suits
- A candidate with a technical background or education.
- Someone who is proficient in Russian and has at least B2 level English.
- An individual with experience in customer support or payment systems.
- A team player who can work flexible hours and handle shifts.
From the employer
- Process customer and payment system requests via the Jira helpdesk and email.
- Monitor and maintain the stability of payment systems.
- Work directly with payment systems.
- Analyse payment-related incidents, identify recurring patterns, and prepare corresponding reports.
- Collaborate with internal teams (2nd Line Support, Finance, Account Managers, B2C, etc.).
- Work on a 2/2 shift schedule (12-hour shifts, including 2–4 night shifts per month).
- Higher or incomplete higher education (preferably with a technical background).
- English proficiency at B2 level or higher.
- Russian proficiency at C1 level or higher.
- Experience working with payment systems is preferred.
- Hands-on experience providing support via a helpdesk system is desirable.
- Background in technical support (1st or 2nd line) will be an advantage.
- Basic knowledge of web architecture will be a plus.
- Full-time remote work opportunities and flexible working hours.
- Private insurance.
- Additional 1 Day Off per calendar year.
- Sports program compensation.
- Comprehensive Mental Health Programme.
- Free online English lessons with a native speaker.
- Generous referral program.
- Training, internal workshops, and participation in international professional conferences and corporate events.
Questions about this role
What is the remote policy?
This role offers full-time remote work opportunities with flexible hours.
What are the required language skills?
Candidates need to be proficient in English at B2 level or higher and Russian at C1 level or higher.
What benefits are included?
Benefits include private insurance, mental health programs, and free online English lessons.
✓ Drop your CV once, then continue to the employer's application form. Your profile stays here for every recruiter hiring on igamingjobs.