Payments Manager (Middle)
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Role in brief
This Payments Manager role at a multi-brand iGaming product company focuses on ensuring seamless payment operations, from transaction monitoring to user support and security. Candidates with iGaming payments experience and strong analytical skills should apply.
About the role
This role is central to the company's iGaming product operations, where reliable payment systems are critical for user trust and product functionality. The Payments Manager will oversee the full lifecycle of payment transactions, including monitoring deposits and withdrawals, and ensuring their prompt processing. This involves hands-on operational management, such as activating or deactivating payment channels based on performance metrics.
A key aspect of the position involves direct interaction with users, providing consultation on payment statuses, limits, and conditions. The manager will also play a vital role in security, identifying and escalating suspicious activities to risk and compliance teams. Success in this role means maintaining high operational efficiency and contributing to the overall integrity and security of the payment ecosystem.
The role requires meticulous reporting, including maintaining tickets and compiling reports on key performance indicators. This data-driven approach supports continuous improvement and strategic decision-making within the payments department. The company emphasizes a systematic and attentive approach to ensure flawless payment system operation across its multiple iGaming brands.
Skills that matter here
- CRM: The role requires confident use of CRM systems for managing client interactions and payment-related queries.
- PowerBI: This tool is used for data analysis and generating reports on key payment performance indicators.
- Jira: The Payments Manager will use Jira for maintaining tickets related to payment operations and issues.
- MS Office: Proficiency in MS Office is needed for general administrative tasks, data organization, and report creation.
- Google Workspace: Familiarity with Google Workspace tools supports collaborative work and communication within the remote team.
Who this role suits
- Someone with prior experience in the gambling sector, specifically in payment operations.
- An individual who is highly organized, diligent, and capable of managing multiple tasks simultaneously.
- A candidate who thrives in a shift-based work environment, including day and night shifts.
- A person who values clear communication and can produce accurate, detailed reports.
From the employer
- Monitoring transactions: control of deposits and withdrawals, prompt processing of payment operations.
- Operational management: traffic switching, timely activation and deactivation of payment channels based on their performance.
- User support: consulting clients on payment statuses, limits, and conditions.
- Security: identifying suspicious activities and forwarding data to risk management and compliance departments.
- Reporting: maintaining tickets and filling out reports on key performance indicators.
- Experience and knowledge: experience in the gambling sector, confident use of CRM, databases, and data analysis skills.
- Tools: MS Office, Google Workspace, Jira, PowerBI.
- Communication: skills in creating clear reports and conducting business correspondence.
- Personal qualities: multitasking, high responsibility, organization, and diligence.
- Schedule: shift format 2/2 (day-night).
- Format: 100% remote.
- Care: compensation for sports, medical expenses, specialized training, and English courses.
- Equipment: we provide everything needed for work and conduct a comfortable onboarding.
Questions about this role
What is the remote work policy for this position?
This is a 100% remote position, and the company provides all necessary equipment for work and supports a comfortable onboarding process.
What is the required seniority level for this role?
This position is for a middle-seniority level professional.
What specific tools are required for this role?
The role requires confident use of CRM, MS Office, Google Workspace, Jira, and PowerBI.
✓ Apply here in a minute. Your application and answers go straight to the hiring person, so you never land in a spam pile.