Field Service Technician (Casino/Gaming)
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Role in brief
IGT seeks a Field Service Technician to maintain gaming and loyalty equipment at WinStar Casino. This role requires technical support skills and customer service experience. Ideal candidates have a background in field service or technical roles.
About the role
As a Field Service Technician at IGT, you will be responsible for providing technical support for gaming and loyalty equipment, ensuring they operate at peak performance. Your role involves troubleshooting hardware and software issues, performing preventative maintenance, and assisting with installations.
You will be the primary point of contact for customers regarding service-related issues, which means delivering exceptional customer satisfaction is key. The position requires travel within the assigned service area and occasionally beyond, reflecting the dynamic nature of the work.
The salary range for this position is between $46,530 and $63,975 USD, with potential for adjustments based on qualifications.
Skills that matter here
- troubleshooting: This role relies heavily on strong troubleshooting skills to resolve technical issues with gaming equipment.
- customer service: Delivering high levels of customer satisfaction is essential, as you will be the primary contact for service-related inquiries.
Who this role suits
- Someone with a background in technical or field service roles.
- A person who enjoys hands-on work and is comfortable using tools.
- An individual who can thrive in a fast-paced environment and is adaptable to changing situations.
- A candidate who has strong problem-solving abilities and a customer-oriented mindset.
From the employer
What You'll Do
- Provide technical support for gaming, fintech, and loyalty equipment, ensuring optimal performance
- Troubleshoot and resolve hardware, software, and system issues, including root cause analysis
- Perform preventative maintenance and assist with installations and site surveys
- Serve as the primary customer contact for service-related issues, delivering a high level of customer satisfaction
- Maintain accurate inventory of parts and complete service reporting in a timely manner
- Support team members and assist at other locations as needed
- Travel within the assigned service area and occasionally beyond as business needs require
What We're Looking For
- High school diploma or GED required; technical or vocational training preferred
- 1+ years of technician or field service experience in a customer-facing role
- Basic understanding of hardware, software, and networking concepts
- Strong troubleshooting and problem-solving skills
- Comfortable working onsite, using tools, and being on your feet for extended periods
- Ability to lift up to 50 lbs and work in a dynamic, fast-paced environment
- Valid driver’s license and willingness to travel locally
Compensation and Benefits
- Starting compensation range is $46,530k - $63,975k USD, with flexibility to adjust higher or lower based on qualifications
- Discretionary bonus opportunities
- Comprehensive health, dental, and vision coverage
- Paid time off and wellness programs
- Tuition reimbursement
- 401(k) with company contributions
- Additional benefits including disability coverage and identity protection
Questions about this role
What is the remote work policy?
The position is hybrid, indicating a combination of onsite and remote work.
What qualifications are required for this role?
A high school diploma or GED is required, with technical training preferred, along with 1+ years of technician or field service experience.
✓ Drop your CV once, then continue to the employer's application form. Your profile stays here for every recruiter hiring on igamingjobs.