Technical Support Engineer
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Role in brief
Betsson Group is looking for a Technical Support Engineer to enhance their online casino platform. This role involves providing high-level technical support and collaborating with various teams. Candidates with strong technical support experience, particularly in C# and .NET, should consider applying.
About the role
As a Technical Support Engineer at Betsson Group, you will focus on enhancing the online casino gameplay and game discovery experiences for a global audience. Your primary responsibility will be to provide high-quality 3rd line technical support for the iGaming system, ensuring that complex issues are resolved efficiently.
You will work closely with the Customer Support Team, Central Gaming, and partners across multiple locations. Collaboration with engineering, operations, and product teams will be crucial in driving business objectives and delivering operational excellence, contributing to the overall success of Betsson's gaming products.
Skills that matter here
- C#: This role requires expertise in C# for backend support and development.
- .NET Core: Knowledge of .NET Core is essential for addressing complex technical issues.
- JavaScript: Frontend engineering skills in JavaScript are necessary for supporting the gaming platform.
- Agile: Experience in Agile/Scrum environments is important for effective collaboration.
- CI/CD: Hands-on experience with CI/CD pipelines is required to manage changes efficiently.
- APIs: Familiarity with APIs is needed to communicate with various providers and partners.
Who this role suits
- A self-starter with a strong commitment to teamwork.
- Someone who thrives in a collaborative environment and can prioritize competing requests.
- An individual with a background in technical support, particularly in iGaming systems.
- A person who is adaptable and enjoys working in a hybrid setting.
From the employer
- Provide high quality 3rd line Technical Support for iGaming System to our Customer Support Team, or to our Central Gaming or to our Partners and Engineers in multiple locations.
- Participate in regular configurations of iGaming System.
- Communicate with providers/business clarifying operational requirements/conditions.
- Collaborate across engineering, operations, and product teams to drive business OKRs and deliver operational excellence.
- Expertise in technical support, particularly across 2nd/3rd line support to fix complex and challenging issues with our product mainly in (C# .NET).
- Knowledge across backend engineering, particularly with C# .NET, microservices, APIs, certificates and cloud-based development.
- Frontend engineering skills, especially with HTML, CSS, JavaScript, TypeScript and micro-frontend architecture.
- Experience of working with QA Engineers and understanding of manual and automation testing.
- Experience working in Agile/Scrum environments.
- Hands-on experience with CI/CD pipelines and Change Management processes.
- Proven ability to prioritise competing requests using frameworks like MoSCoW or the Impact/Urgency Matrix.
- Self-starter mindset with a strong commitment to teamwork and shared success.
- 25 working days of paid vacation.
- Private health and life insurance.
- Flexible compensation package for transport, meals, and more!
- Hybrid work policy for the best of office and home.
- Up to 10 days per year working remotely from abroad.
- €300 yearly wellness allowance.
- Office perks to make your day easier.
- Referral program with a bonus for successful hires.
- Intensive summer schedule in August for extra flexibility and work-life balance.
- Team-building events, Friday bars, social clubs, parties and other events.
Questions about this role
What is the remote work policy?
The role has a hybrid work policy, allowing for up to 10 days per year of remote work from abroad.
What level of experience is required?
The position requires expertise in technical support, particularly in 2nd/3rd line roles.
✓ Drop your CV once, then continue to the employer's application form. Your profile stays here for every recruiter hiring on igamingjobs.