EMEA RGS Svc Ops Spec
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Role in brief
IGT seeks an EMEA RGS Service Operations Specialist to manage RGS changes, document processes, and resolve technical issues. Candidates with analytical skills and casino operations experience should apply.
About the role
In this role at IGT, you will be responsible for managing changes to the Remote Gaming Server (RGS) and ensuring that internal stakeholders understand their impact on customers. Your work will involve documenting processes, training, and communicating necessary changes to various teams, including Customer Service and RGS Product Specialists.
You will also tackle complex technical issues, collaborating with functional experts to find solutions. Conducting integration service reviews with Tier 1 partners will be part of your responsibilities, where you will identify and manage fixes, track revenue impacts, and recommend improvements to integrations.
Skills that matter here
- analytical skills: This role requires a heavily analytical mindset to develop complex processes and analyses.
- system architecture: Extensive experience in system architecture is crucial for understanding integrations and networking.
- documentation: The ability to document processes and knowledge effectively is essential for success in this position.
- API knowledge: Understanding API data exchange and XML reading is highly desirable for this role.
Who this role suits
- Someone with 2-5 years of casino operations experience and a strong focus on system knowledge.
- An individual who can communicate complex ideas clearly and logically to various audiences.
- A proactive problem-solver who enjoys working with technical teams to resolve issues.
From the employer
- Identifies and by working with internal stakeholders determines and manages the impact to customers of major RGS changes/releases.
- Documents, trains and communicates changes to RGS with focus on necessary process changes to Customers, Customer Service and RGS Product Specialists.
- Identifies and documents operational procedures for new product deliveries.
- Diagnoses highly complex technical issues and works with functional experts to resolve them.
- Investigates and resolves highly complex technical issues escalated from RGS Product Specialist team.
- Conducts ‘integration service reviews' with Tier 1 partners and:
- Identifies issues and required fixes.
- Manages fixes to production deployment.
- Makes recommendations of how to improve integrations.
- Tracks and measures revenue impact of improvement.
- Heavily analytical with the ability to understand and develop complex process and analysis.
- Extensive experience of system architecture, integrations and networking.
- Able to easily communicate complex ideas and systems.
- Experience in documenting process and knowledge.
- Typically, has 2- to 5-years of casino operations experience plus a bias toward system knowledge.
- Advanced Knowledge/Experience/Understanding of integration processes from the point of implementation/development phases to production roll-out.
- Knowledge of desktop/mobile browser debugging and systems networking.
- Knowledge and understanding of API (SOAP and REST Technologies) data exchange and XML reading highly desirable.
- Able to communicate complex ideas in a logical and audience appropriate manner.
- Able to pass a Security Background Investigation.
Questions about this role
What is the remote work policy?
The position is hybrid, allowing for a combination of in-office and remote work.
What level of experience is required?
Typically, candidates should have 2-5 years of experience in casino operations.
✓ Drop your CV once, then continue to the employer's application form. Your profile stays here for every recruiter hiring on igamingjobs.