✓ Apply here in a minute. Your application and answers go straight to the hiring person, so you never land in a spam pile.
Role in brief
ItCharm, a fintech company blending traditional and blockchain payments, seeks a Customer Support Specialist. This role provides B2B support for payment gateways and crypto wallets. Ideal for candidates with payments or crypto support experience, comfortable with shift work.
About the role
This role focuses on providing B2B customer support for a fintech product that integrates both traditional fiat payment systems and decentralized blockchain technologies. The specialist will assist clients with inquiries related to payment gateways and non-custodial crypto wallets, ensuring smooth operations and resolving issues.
The position is within an international team, emphasizing direct impact on product development and user experience. Success in this role involves effectively guiding business clients through complex payment processes and blockchain interactions, contributing to overall client satisfaction and product improvement.
Candidates should be prepared for a shift-based work schedule, which includes night shifts, to accommodate an international client base. This setup is crucial for maintaining continuous support and responsiveness across different time zones.
Skills that matter here
- Fintech / Payments / Crypto: This role requires a background in these areas to understand the product and client needs.
- payment gateways: The specialist will troubleshoot and explain the functionality of various payment gateways to B2B clients.
- non-custodial wallets: Support will involve assisting clients with issues and questions related to their use of non-custodial cryptocurrency wallets.
- English level B2+: Fluent communication in English is essential for supporting an international B2B client base.
Who this role suits
- A candidate with prior experience in customer support within the fintech, payments, or cryptocurrency sectors.
- Someone who is comfortable working non-traditional hours, including night shifts, to serve a global clientele.
- An individual who enjoys problem-solving and guiding business clients through technical payment and blockchain processes.
- A person who thrives in a remote, international team setting and values contributing to product and user experience improvements.
From the employer
- 2+ years of experience in Fintech / Payments / Crypto.
- Clear understanding of payment gateways and non-custodial wallets.
- Confident English level B2+.
- Willingness to work in shifts (including night shifts).
- 100% remote work from anywhere in the world.
- Real impact on the product and user experience improvement.
- Fast career growth in a strong international team.
Questions about this role
What is the remote work policy for this position?
This is a 100% remote position, allowing candidates to work from anywhere in the world.
What level of experience is required?
Candidates should have at least 2 years of experience in Fintech, Payments, or Crypto, along with a strong understanding of payment gateways and non-custodial wallets.
What specific skills are important for this role?
Key skills include experience in Fintech, Payments, or Crypto, knowledge of payment gateways and non-custodial wallets, and a confident English level (B2+).
✓ Apply here in a minute. Your application and answers go straight to the hiring person, so you never land in a spam pile.